Heather Paruta
Fort Myers,FL
Summary
Experienced Account Manager with excellent client oversight, issue resolution and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes. Performance history of developing strong relationships and delivering impressive sales results.
Overview
22
22
years of professional experience
Work History
Account Manager, Inside Sales
Printers Group Insurance
Smyrna, GA
03.2022 - Current
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions and overcame objections through consultative selling skills.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Introduced new processes to improve account and market tracking for better data analysis.
- Responsibilities include servicing and maintaining medical insurance accounts
Account Manager
Smith Insurance And Bonds
Fort Myers, FL
09.2019 - 09.2021
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Oversaw new business development and customer servicing.
- Liaised between account holders and various departments.
- Preparing and processing Bonds
Office Manager
Allstate
Portland, ME
08.2016 - 09.2019
- Cultivating new business while maintaining current block of business
- Initiating claims
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Account rounding
Event Coordinator
CVC Catering
South Portland, Maine
06.2016 - 09.2019
- Coordinated schedules and timelines for events.
- Managed administrative logistics of events planning, event booking and event promotions.
- Managed event logistics and operations.
- Performed event coordination for larger parties and gatherings.
Sales Representative
Amica
South Portland, ME
03.2015 - 05.2016
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
Sales Representative
HealthPlan Services
Tampa, FL
07.2003 - 03.2015
- Cultivated new broker activity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Retention specialist.
- Educated consumers to reveal needs,
- Sales educator/ Account rounding
- Trained and mentored new sales representatives.
Education
Bachelor of Science - Healthcare Mangement
Chestnut Hill College
Philadelphia, PA12.2014
Skills
- Client Relations & Customer Service
- Active Listening
- Sales Records Management
- Client Retention
- Strong Communication and Written Skills
- Problem Assessment & Resolution
- Documentation & Reporting
Timeline
Account Manager, Inside Sales
Printers Group Insurance
03.2022 - Current
Account Manager
Smith Insurance And Bonds
09.2019 - 09.2021
Office Manager
Allstate
08.2016 - 09.2019
Event Coordinator
CVC Catering
06.2016 - 09.2019
Sales Representative
Amica
03.2015 - 05.2016
Sales Representative
HealthPlan Services
07.2003 - 03.2015
Bachelor of Science - Healthcare Mangement
Chestnut Hill College
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