Summary
Overview
Work History
Education
Skills
Timeline

Heather Patten

Ponca City,OK

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

29
29
years of professional experience

Work History

Tax Professional

HR Block
01.2023 - Current
  • Completed and filed returns with tax departments at local, state, and federal levels.
  • Maintained complete records of client tax returns and supporting documentation in secured areas.
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits.
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement.
  • Finished tax season with 99% satisfaction rate.

Delivery Driver

Amazon
11.2022 - Current
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Delivered packages to customer doorsteps and business offices with over 98% accuracy.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Operated vehicle safely in highly congested areas with no traffic violations.

Sales Associate

Walmart
03.2017 - 05.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Volunteer

Harmony Missionary Baptist Church
01.2018 - 12.2020
  • Assisted with special events and programs.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.

Soldier

US Army
03.1994 - 10.1997
  • Secured and protected military property, assets, and personnel.
  • Trained in infantry tactics, weapons and medical procedures for well-rounded field support.
  • Coached and mentored new recruits for motivated, high-performing teams.
  • Assembled, disassembled and maintained various weapons for operational readiness.
  • Maintained required level of proficiency in use of firearms.
  • Looked after weapons by scheduling and performing organizational and preventive maintenance.
  • Upheld Army dress and appearance regulations for professional appearance.
  • Maintained 99% shot rate for radio communications.

Education

No Degree - Medical Billing And Coding

Sanford-Brown College - Fenton, Fenton, MO
04.1996

High School Diploma -

Ponca City High School, Ponca City, OK
05.1989

Skills

  • Active Listening
  • Professional Correspondence
  • Local, State and Federal Tax Returns
  • Critical Thinking
  • Account Reconciliation
  • Verbal Communication
  • Due Diligence
  • Reading Comprehension
  • Interpersonal Strengths
  • Time Management
  • Data Inputting
  • Organizational Abilities
  • Clerical Support
  • Office Cleaning
  • Information Processing
  • Deductions Understanding

Timeline

Tax Professional - HR Block
01.2023 - Current
Delivery Driver - Amazon
11.2022 - Current
Volunteer - Harmony Missionary Baptist Church
01.2018 - 12.2020
Sales Associate - Walmart
03.2017 - 05.2021
Soldier - US Army
03.1994 - 10.1997
Sanford-Brown College - Fenton - No Degree, Medical Billing And Coding
Ponca City High School - High School Diploma,

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Heather Patten