Heather Payne
804 RS County Road 1430, Point
Summary
Highly motivated, patient centered, hard-working, detail oriented nurse, seeking a full-time position in management, referral development, clinical liaison, or home based post acute care services.
Overview
13
13
years of professional experience
Work History
RN Clinical Liaison/ Marketing
Hope Health Care
3101 Joe Ramsey Blvd E #101 Greenville, TX 75042
10.2025 - Current
- Collaborated with interdisciplinary teams to coordinate patient care plans and ensure continuity of services. To include opening new facilities accepting hospice patients.
- Educated patients and families on treatment options, enhancing understanding and engagement in care processes.
- Utilized electronic health record systems for documentation and tracking of patient progress and outcomes.
- Developed relationships with community resources to improve access to healthcare services for patients.
- Participated in quality improvement initiatives aimed at enhancing patient satisfaction and safety standards.
- Conducted thorough assessments of newly admitted patients to determine individual needs, establish baseline data, and develop personalized care plans accordingly.
RN Clinical Liaison/Care Manager
Pathway Hospice
1101 E Arapahoe, Richardson, TX 75080
03.2022 - 01.2025
- Facilitated patient assessments to determine hospice care needs and eligibility.
- Collaborated with interdisciplinary teams to develop personalized care plans for patients.
- Educated families on hospice services, resources, and end-of-life options.
- Coordinated transitions of care between facilities and home settings for patients.
- Monitored patient progress and adjusted care plans based on changing conditions.
- Advocated for patient rights and preferences during healthcare decision-making processes.
- Maintained regulatory compliance with state and federal guidelines through ongoing review of policies, procedures, and clinical practices.
- Managed complex cases involving multiple comorbidities, coordinating appropriate resources for optimal patient management.
- Acted as a liaison between patients, families, and healthcare providers during critical situations, ensuring that all parties were informed of the current status and anticipated course of action.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
RN Case Manager
Beltline Surgery Center
2858 N Beltline RD #100, Sunnyvale, TX 75182
07.2021 - 02.2022
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Prepared and maintained sterile environments, ensuring compliance with safety protocols.
- Educated patients and families on post-operative care and recovery expectations.
- Contributed to a positive work atmosphere by fostering teamwork and open communication among colleagues.
- Promoted patient satisfaction with compassionate care during preoperative preparation, intraoperative support, and postoperative recovery.
- Reduced post-operative complications through diligent preoperative assessments and thorough patient education.
RN Clinical Liaison
Faith Presbyterian Hospice
12477 Merit Dr, Dallas, TX 75251
10.2018 - 07.2021
- Coordinated patient admissions and discharges, ensuring seamless transitions in care.
- Facilitated communication between interdisciplinary teams and families to address patient needs.
- Developed educational materials for patients and families on hospice services and care options.
- Conducted assessments to evaluate patient eligibility for hospice services based on medical criteria.
- Analyzed patient data to identify trends, improving service offerings and overall care strategies.
- Collaborated with multidisciplinary teams to develop patient care plans and facilitate continuity of care.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Managed complex cases involving multiple comorbidities, coordinating appropriate resources for optimal patient management.
On Call RN/Case Manager
Seasons Hospice & Palliative Care
Dallas, TX
03.2017 - 10.2018
- Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.
- Provided education and support to patients and families, empowering them to make informed decisions regarding their healthcare needs.
- Evaluated healthcare needs, goals for treatment, and available resources of each patient and connected to optimal providers and care.
- Streamlined care coordination processes to reduce hospital readmissions and emergency department visits.
- Conducted comprehensive assessments of patients'' physical, emotional, and social needs in order to develop individualized care plans that facilitated optimal health outcomes.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Administered medications and treatments as prescribed by physicians.
- Conducted regular re-evaluations to address changes in needs and conditions, introducing revisions to care plans.
OR Manager/RN Supervisor
Baylor Surgery Centy
6435 S FM 549 Ste 101 Heath, TX 75032
04.2014 - 11.2017
- Streamlined surgical scheduling processes to enhance operational efficiency.
- Developed and implemented training programs for new staff members.
- Led cross-functional teams to improve patient care delivery protocols.
- Analyzed workflow metrics to identify areas for process improvement.
- Coordinated with medical staff to ensure compliance with regulatory standards.
- Facilitated communication between departments to enhance collaborative efforts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Collaborated with multidisciplinary teams to develop and implement patient care plans.
- Prepared and maintained sterile environments, ensuring compliance with safety protocols.
- Educated patients and families on post-operative care and recovery expectations.
- Led initiatives to streamline surgical workflows, enhancing team efficiency and patient outcomes.
- Mentored junior nurses, fostering professional development through guidance and support.
- Successfully managed multiple cases simultaneously, demonstrating adaptability under high-pressure situations.
- Collaborated with surgical teams to ensure efficient procedures and optimal patient care.
Emergency Staff Nurse
Hunt Regional Medical Center
4215 Joe Ramsey Blvd E, Greenville, TX 75401
01.2014 - 11.2014
- Assess patient conditions and prioritize care based on urgency and severity.
- Administer medications and treatments following established protocols and guidelines.
- Collaborate with multidisciplinary teams to develop comprehensive care plans.
- Monitor vital signs and respond promptly to changes in patient status.
- Educate patients and families on health management and post-discharge instructions.
- Maintain accurate documentation of patient care activities in electronic health records systems.
- Educated patients and families on diagnosis and treatment.
RN Case Manager
Angels Home Health Care
208 W Kearney St #101, Mesquite, TX 75149
07.2013 - 07.2014
- Coordinated patient care plans, ensuring alignment with medical protocols and individual needs.
- Collaborated with multidisciplinary teams to optimize treatment pathways and enhance patient outcomes.
- Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
- Served as a key liaison between patients, families, and healthcare providers, fostering open communication and trust among all parties involved in the care process.
- Educated patients and families on disease management, medication adherence, and preventive care strategies.
- Implemented quality improvement initiatives to streamline case management processes and improve service delivery.
- Managed complex caseloads efficiently by prioritizing tasks, delegating responsibilities to support staff, and maintaining detailed records.
Staff Nurse, Operating Room
Lake Pointe Medical Center of Rowlett
6800 Scenic DR, Rowlett, TX 7088
10.2012 - 07.2013
- Facilitated patient preparation and positioning for surgical procedures in compliance with safety protocols.
- Collaborated with surgical teams to streamline workflows and enhance communication during operations.
- Monitored patients' vital signs and reacted promptly to changes during anesthesia and surgery.
- Assisted in the implementation of new surgical techniques, improving procedural outcomes and efficiency.
- Enhanced patient care by providing skilled surgical assistance and monitoring vital signs during procedures.
- Provided thorough patient education on discharge instructions, ensuring understanding of post-operative care requirements at home.
- Collaborated with multidisciplinary teams for optimal patient outcomes, contributing valuable input in pre-and post-surgical meetings.
Education
Associate Degree in Nursing - Nursing Practice
Trinity Valley Community College
Athens, Texas, TX01-2012
Skills
- Care coordination
- Clinical assessment
- Teamwork and cooperation
- Healthcare regulations
- Interdisciplinary collaboration
- Medical record review
- Insurance coverage verification
- Patient eligibility requirements
- Healthcare facility coordination
Timeline
RN Clinical Liaison/ Marketing
Hope Health Care
10.2025 - Current
RN Clinical Liaison/Care Manager
Pathway Hospice
03.2022 - 01.2025
RN Case Manager
Beltline Surgery Center
07.2021 - 02.2022
RN Clinical Liaison
Faith Presbyterian Hospice
10.2018 - 07.2021
On Call RN/Case Manager
Seasons Hospice & Palliative Care
03.2017 - 10.2018
OR Manager/RN Supervisor
Baylor Surgery Centy
04.2014 - 11.2017
Emergency Staff Nurse
Hunt Regional Medical Center
01.2014 - 11.2014
RN Case Manager
Angels Home Health Care
07.2013 - 07.2014
Staff Nurse, Operating Room
Lake Pointe Medical Center of Rowlett
10.2012 - 07.2013
Associate Degree in Nursing - Nursing Practice
Trinity Valley Community College