Heather Peck
Tempe,AZ
Summary
Customer-focused representative with hands-on experience answering calls, coordinating appointments, and maintaining detailed customer notes and service calendars. Uses effective listening, typing accuracy, and strong organization to provide calm, professional support in every interaction.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Safelite Solutions LLC
Remote, AZ
08.2022 - 10.2026
- Resolved customer inquiries on auto glass repair and replacement for Safelite Solutions, ensuring satisfaction.
- Coordinated mobile and in-store appointments using company systems and service calendars to optimize scheduling.
- Maintained accurate customer records and appointment notes in Safelite Solutions databases, supporting service efficiency.
- Collaborated with colleagues from other departments to resolve escalated customer issues.
Customer Service Representative
EBERL Claims Service
Tempe, AZ
07.2020 - 10.2021
- Assisted customers with warm, professional support in call center and remote environments, managing inbound and outbound calls.
- Confirmed customer insurance details and claims information
- Processed claim documentation using claims management systems and carrier guidelines.
- Documented claim notes, correspondence, and supporting case information
Site/Team Leader
USDA Summer Meals Program
Guadalupe, AZ
05.2008 - 08.2020
- Monitored food safety, sanitation, and USDA program compliance.
- Trained team members on serving steps and program guidelines.
- Helped coordinate staff schedules, meal pickup, and site coverage.
- Worked with varied team members to meet goals and address product issues.
Education
High School Diploma -
AZCaree Academy
Tempe, AZ05-1999
Skills
- Active listening
- Detail-oriented organization
- Conflict resolution
- Call center operations
- Typing proficiency
- Telephone etiquette
- CRM data entry
- Appointment scheduling
Timeline
Customer Service Representative
Safelite Solutions LLC
08.2022 - 10.2026
Customer Service Representative
EBERL Claims Service
07.2020 - 10.2021
Site/Team Leader
USDA Summer Meals Program
05.2008 - 08.2020
High School Diploma -
AZCaree Academy