Heather Pender
Alamogordo
Summary
Retail professional with robust background in driving sales and enhancing customer experiences. Known for strong team collaboration and adaptability to changing retail environments. Expertise in product knowledge and active listening, ensuring customer satisfaction and loyalty.
Overview
13
13
years of professional experience
Work History
Retail Sales Associate
Prime Communications
08.2021 - 02.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
Bank Teller
Wells Fargo
11.2016 - 01.2018
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Sales Consultant
GoWireless
05.2012 - 04.2016
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Followed up with existing customers to provide additional support and address concerns.
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
Education
Associate - Criminal justice
NMSU-Alamogordo
Alamogordo, NM01.2013
High school or equivalent - High school Diploma
Alamogordo High School
Alamogordo, NMSkills
- Collaborative Team Engagement
- Problem-solving
- Customer service
- Time management
- Cash handling
- Reliability and punctuality
- POS system operations
- Product merchandising
- Sales goals attainment
- Teamwork and collaboration
- Teamwork
- Customer assistance
Personal Information
- Authorized To Work: US
- Title: Sales Consultant
Timeline
Retail Sales Associate
Prime Communications
08.2021 - 02.2025
Bank Teller
Wells Fargo
11.2016 - 01.2018
Sales Consultant
GoWireless
05.2012 - 04.2016
High school or equivalent - High school Diploma
Alamogordo High School
Associate - Criminal justice
NMSU-Alamogordo
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