Heather Penick
Shadyside,OH
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in scheduling, authorizations, referrals and customer service.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Ambulatory Office Supervisor
WVU Medicine - Reynolds Memorial Hospital
07.2022 - 02.2025
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, and continuous learning opportunities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Provided backup to front desk or MA position when needed. (Scheduling, answering phones, rooming patients).
- Completed referrals and authorizations for various testing and appointments.
- Submitted prior authorizations for medications.
- Completed quality measures put in place by the organization.
Office Manager
Shadyside Clinic
10.2015 - 07.2022
- Maintained a clean, organized, and professional office environment to support maximum productivity.
- Supported a positive work culture that prioritized teamwork, professionalism, and continuous learning opportunities.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement, or address productivity concerns.
- Provided backup to front desk or MA position when needed. (Scheduling, answering phones, rooming patients).
- Completed referrals and authorizations for various testing and appointments.
- Submitted prior authorizations for medications.
- Completed quality measures put in place by the organization.
- *Shadyside Clinic, LLC sold to WVU Medicine. My role and responsibilities stayed the same.
Patient Registration Clerk
East Ohio Regional Hospital
07.2011 - 10.2015
- Managed difficult situations involving upset or frustrated patients with empathy and professionalism, ultimately resolving issues effectively.
- Enhanced patient experience through friendly interactions and efficient service during registration.
- Collaborated with medical staff to ensure timely and accurate communication of patient information for optimal care delivery.
- Created an environment of teamwork among colleagues by offering support and assistance when needed, fostering positive working relationships.
- Registered patients for various testing, surgeries and admissions to the hospital.
- Obtained patient demographics, collected insurance information and copays.
- Excellent knowledge with office computers and equipment.
Education
No Degree - Associates of Applied Science
Belmont College
Belmont, OHHigh School Diploma -
Shadyside High School
Shadyside, OH Skills
- Scheduling and calendar management
- Training and coaching
- Workflow planning
- Documentation
- Customer service
- Rooming patients (vitals, medical history, medications, etc)
- Referrals
- Authorizations
Certification
- Basic Life Support Certification (BLS)
Timeline
Ambulatory Office Supervisor
WVU Medicine - Reynolds Memorial Hospital
07.2022 - 02.2025
Office Manager
Shadyside Clinic
10.2015 - 07.2022
Patient Registration Clerk
East Ohio Regional Hospital
07.2011 - 10.2015
- Basic Life Support Certification (BLS)
No Degree - Associates of Applied Science
Belmont College
High School Diploma -
Shadyside High School
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