Hi, I’m
Heather Phillips
Lafayette,LA
Summary
Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
24
years of professional experience
Work History
Bask Pools & Outdoors
Customer Success Representative
02.2024 - Current
Job overview
- Enhanced customer satisfaction by proactively communicating the next steps in the process with clients, answering questions, and resolving concerns in a timely manner.
- Worked closely with construction manager and contractors in order to have up to date information to communicate with clients, ensuring ongoing satisfaction during the project.
Wooton Construction
Project Coordinator
04.2022 - 02.2024
Job overview
- Plan, implement, monitor, and revise schedule as needed for employees, contractors, and client, remodeling homes on multiple job sites
- Communicate schedule, revisions, and change orders in a timely manner
- View work orders, SPECS, and scope of work to assist in determining what’s next in the process
- Determine materials needed on job sites, coordinating logistics for material to arrive in a timely manner.
Spherrion Staffing (Included Health)
Care Coordinator
12.2020 - 04.2022
Job overview
- Responsible for navigating the healthcare landscape acting as liaison between members and doctors
- Utilize various computer software programs to locate and research providers in the members network, scheduling appointments
- Work independently from home managing my time efficiently in a fast-paced environment with competing priorities and company goals
Jefferson Healthcare
Rehab Aide
04.2019 - 12.2020
Job overview
- Aided 23 Physical Therapists averaging 90-150 patients a day
- Multitasked between administrative, organizational, management, cleaning, and physical duties
- Established healthy workflow for therapist by implementing, and managing room scheduling
- Reorganized gym, improving safety, flow, and functionality of department
YMCA
Fitness Instructor / Active Adult Coordinator
08.2007 - 06.2018
Job overview
- Taught 8-13 fitness classes a week (Water Aerobics, Yoga, and other fitness modalities)
- Planned monthly Lunch-N-Learns bringing wellness & education to seniors
- Coordinated events and outing (Zip Line, River Rafting, Talent Shows, Triathlons)
Randstad
Agent/Facilitator/Consultant
07.2000 - 08.2005
Job overview
- Traveled to various markets around the country teaching Managers and Agents how to use PRISM.
- Screened applications, and resumes checking references and administered hiring paperwork, testing, and drug screens
- Provided group orientations for new hires
- Recruited talent from schools, job fairs, DOL and other organizations
- Counseled hires on performance issues.
Education
Georgia State University, Atlanta, GA
Bachelor of Arts and Science from Speech, Interpersonal, Nonverbal, Organizational, Cultural Communication
01.1998
Skills
- Coordination
- Scheduling
- Customer Service
- Project management abilities
- Problem-solving abilities
- Microsoft Excel
Timeline
Customer Success Representative
Bask Pools & Outdoors
02.2024 - Current
Project Coordinator
Wooton Construction
04.2022 - 02.2024
Care Coordinator
Spherrion Staffing (Included Health)
12.2020 - 04.2022
Rehab Aide
Jefferson Healthcare
04.2019 - 12.2020
Fitness Instructor / Active Adult Coordinator
YMCA
08.2007 - 06.2018
Agent/Facilitator/Consultant
Randstad
07.2000 - 08.2005
Georgia State University
Bachelor of Arts and Science from Speech, Interpersonal, Nonverbal, Organizational, Cultural Communication
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