Heather Pitre

Caring for elderly mother to help her adjust and stabilize into senior living community.

• Provided supervision and support, training, professional development and implementation to 5 Program Directors and 20+ staff members across 4 direct service teams: Compass Family Resource Center, Compass Childcare Support Services, C-Work, and The Margot Permanent Supportive Housing.
• Actively promoted and supported strong collaboration, coordination and teamwork among all Compass programs and departments.
• Set a vision and strategy for our entire spectrum of support services programs.
• Identified opportunities for programs to streamline and align services so that each family receives a cohesive and comprehensive plan for support.
• Connected with and supported Compass families, providing intervention and support with complex situations.
• Represent Compass’ programs externally in the community. Partner with Compass’ External Affairs & Policy team to identify opportunities for advocacy.
• Build strong relationships with funders, ensure that contractual obligations are met or exceeded, funds are spent effectively, and outcomes are conveyed successfully.
• Worked with Impact & Learning team to utilize data to inform our efforts/programming to best achieve lasting family outcomes and stability.
• Collaborated with Compass’ Behavioral Health team to ensure that all support services are delivered from a trauma-informed perspective and that all staff receive ongoing clinical training and support.
• Worked with the Director of Diversity, Equity, Inclusion and Belonging to ensure that programs and support services were inclusive and equitable.
• Served on the organization’s Management Team and Senior Leadership Team.
• Led strategic initiatives to enhance service delivery and operational efficiency across multiple programs.
• Implemented data-driven decision-making processes to improve client outcomes and program effectiveness.
• Oversaw budget management, ensuring alignment with organizational goals while maximizing resource allocation.
• Collaborated with community partners to expand outreach efforts, increasing access to essential services for families in need.
• Spearheaded cross-functional teams to address systemic challenges within the organization, promoting innovative solutions.
• Developed strong relationships with key partners, fostering collaboration and mutual growth opportunities.
• Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.

• Managed program operations and provided trauma-informed training and weekly supervision.
• Supported staff to screen and determine eligibility for families experiencing homelessness for a variety of local, state and federally subsidized childcare options in San Francisco.
• Collaborated with local Integrated Service Agencie’s (Wu Yee and Children’s Council) to assign childcare vouchers for families experiencing homelessness and solve any barriers for families accessing care.
• Coordinated with 50+ family service providers, childcare providers, and childcare centers to build strong relationships and ensure successful placement into childcare for children experiencing homelessness.
• Organized community outreach events with community partners including CalWORKS, Head Start, SFUSD.
• Supported team members with crisis intervention, case consultation and relationship building with clients.
• Supported parents to resolve any communication challenges with Case Managers and childcare providers.
• Provided enhanced referrals and connections to community resources including but not limited to Coordinated Entry Access Points for shelter and housing problem solving, employment support and other relevant community services.
• Provided individual and group supervision to all program staff.
• Coordinated services and referrals with other programs and Family Resource Centers.
• Created and implemented Case Management policies and procedures.
• Facilitated weekly individual and group team meetings to implement trauma-informed practices.
• Provided opportunities for staff professional development and training.
• Conducted performance evaluations for staff to address challenges and support professional growth.
• Completed RFPs, grant applications, and monthly, quarterly, and annual reports.
• Supported education and compliance with Mandated reporter responsibilities.

• Managed program operations and provided strategic leadership for all team members.
• Supervised addiction and recovery case managers and counselors.
• Revised Twelve-Step program model to include evidence based trauma-informed practices/teachings.
• Designed and implemented standard operating procedures in various departments for optimal efficiency.
• Collaborated with other Program Directors to implement coordinated continuum of care.
• Coordinated program development, new safety standards, and consistent practices for staff and participants.
• Increased program effectiveness by implementing strategic operational improvements.
• Engaged closely with program participants to create program improvements through feedback.
• Advocated for participant care needs with insurance companies through scheduled reviews.

• Supervised Clinical Team and 24/7 TALK Line team to deliver trauma-informed family support services.
• Worked with departmental and organizational leadership to develop and deliver consistent programming.
• Responsible for joint development and implementation of the organization's strategic plan.
• Assessed needs, strengths, and risks in collaboration with clients and multi-disciplinary teams.
• Implemented and utilized a Public Health approach to child abuse prevention.
• Created and implemented treatment plans with an emphasis on identifying individual and family strengths and challenges according to the 5 Protective Factors Framework.
• Worked with the transgenerational effects of trauma and addiction on the family system through training, supervision, and use of skill based and attachment-based therapies.
• Co-created family goals for change and identified risk factors, including history of trauma and addiction.
• Provided weekly supervision and support for clinical and non-clinical staff interacting with clients.
• Developed and implemented curriculum for didactic seminars for therapy trainees, interns, and clinical fellows.
• Provided ongoing training for staff and interns on relevant clinical issues, including the conceptualization and treatment of the effects of trauma, transgenerational trauma, addiction, and parenting/co-parenting.
• Provided parenting education for clients, both individually and in group settings, including Triple P.
• Supported staff and team members to create and maintain professional boundaries, practice self care, address issues of vicarious trauma, and recognize/address early signs of burnout.
• Coordinated TALK Line volunteer recruitment and 32-hour volunteer training 3 times/year.
• Supervised 4-6 TALK Line Supervisors and managed a 24/7 program supported by 30–40 weekly volunteers.
• Provided clinical perspective and treatment recommendations at 2-weekly multidisciplinary service delivery team meetings.
• Supported Parent Advocacy Committee of 8–10 parents to identify needs of families, create community engagement activities, host resource tables at community events, and plan/organize 4–5 family events per year.