Heather Pitts
Louisville,KY
Summary
Accomplished Senior Recovery & Subrogation Analyst at The Rawlings Group, adept in claims analysis and negotiation, significantly enhancing recovery rates and reducing financial losses. Demonstrated expertise in legal research and customer service, achieving departmental KPIs and fostering teamwork. Recovered over $23 million dollars for clients.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Senior Recovery & Subrogation Analyst
The Rawlings Group
05.1999 - 04.2023
- Collaborated with legal teams to prepare comprehensive documentation for litigation proceedings, resulting in favorable judgments for clients.
- Investigated intricate accident scenarios using expert knowledge in liability laws to establish fault accurately, leading to higher recovery amounts.
- Safeguarded clients' interests by ensuring thorough documentation of all communications and actions throughout the subrogation process.
- Provided exceptional customer service to both internal and external stakeholders, maintaining open lines of communication and promptly addressing inquiries or concerns.
- Streamlined the subrogation process for faster settlements, implementing a consistent methodology for case reviews.
Accounts Receivable/Accounts Payable Clerk
The Rawlings Group
11.1997 - 05.1999
- Upheld high standards of professionalism by adhering to established accounting policies, procedures, and ethical guidelines throughout daily tasks.
- Reduced late payments by maintaining strong relationships with clients and implementing effective follow-up procedures.
- Expedited financial close process with diligent preparation of supporting documentation for month-end reconciliations.
Education
Bachelor of Arts - Graphic Design
Western Kentucky University
Bowling Green, KYSkills
- Investigation Techniques
- Data Analytics
- Policy Interpretation
- Customer Service
- Multitasking
- Excellent Communication
Certification
Health Insurance Portability & Accountability Act (HIPAA)
Centers for Medicare and Medicaid Services (CMS)
Timeline
Senior Recovery & Subrogation Analyst
The Rawlings Group
05.1999 - 04.2023
Accounts Receivable/Accounts Payable Clerk
The Rawlings Group
11.1997 - 05.1999
Bachelor of Arts - Graphic Design
Western Kentucky University