Heather Poole
Taylorville,IL
Summary
Proactive Assistant Manager with extensive experience in day-to-day operations, client care, and team motivation. Demonstrates strong skills in cash handling, customer relations, and product knowledge, ensuring a safe and organized environment. Brings a commitment to quality service and personalized care.
Dependable employee establishes rapport and trust with patients and helps complete daily living tasks to enhance quality of life. Driven to prioritize individual needs with attention to important details. Valued as accommodating, kind-hearted team player dedicated to expanding knowledge and responsibilities.
Overview
8
8
years of professional experience
Work History
Asst Manager
Rent One
06.2019 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
DSP
CCMHA
01.2017 - 06.2019
- Supported clients'' mobility by assisting with transfers, walking, and other ambulatory needs.
- Facilitated communication between clients and healthcare professionals, advocating for the best possible care.
- Utilized critical thinking skills to adapt services based on individual requirements.
- Enhanced client satisfaction by providing personalized care and assistance based on individual needs.
- Coordinated appointments with healthcare providers when necessary.
- Assisted with personal hygiene tasks, promoting health and well-being among clients.
- Prepared nutritious meals according to dietary restrictions, contributing to overall client health and wellness.
Education
High School Diploma -
Homeschool
TaylorvilleSkills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
Timeline
Asst Manager
Rent One
06.2019 - Current
DSP
CCMHA
01.2017 - 06.2019
High School Diploma -
Homeschool
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