Kathy Green
Summary
Dynamic retail professional with a proven track record at Chicos, excelling in customer service and team leadership. Enhanced sales through innovative visual merchandising strategies, driving foot traffic and improving customer satisfaction. Skilled in money handling and decision-making, consistently achieving performance goals while fostering a positive shopping experience.
Overview
31
31
years of professional experience
Work History
Asst Manager
Chicos
02.1994 - 03.2025
- Monitored cash intake and deposit records, increasing accuracy,
- Opened 12 stores in NY, Massachusetts and Vermont. WE were a small team but we were fast, detail oriented and loved what we did.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Sales Associate Seasonal
Macy's
10.1993 - 01.2025
- Assisted customers in selecting merchandise, enhancing their shopping experience and satisfaction.
- Educated customers on product features, benefits, and promotions to facilitate informed purchasing decisions.
- Processed sales transactions accurately using point-of-sale systems, ensuring customer satisfaction.
- Collaborated with team members to achieve sales goals and improve overall store performance.
- Participated in promotional activities to increase customer engagement and drive sales.
Visual Manager, Asst Store Manager
Coldwater Creek
03.2007 - 01.2011
- Increased visual impact and sales [Number]% through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Managed analytical reports to identify and track sales activities and customer trends.
- Managed window displays and in-store promotional materials, contributing to strong brand identity and increased customer interest.
- Assisted in planning and executing seasonal promotions to maximize revenue opportunities during peak periods.
Education
Bachelor of Arts - Psychology/ Social Work
SUNY Albany
Albany NY09-2000
Bachelor of Arts - Social Work Concentration Adolescents With
SUNY Brockport
Brockport NY05-1993
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
Accomplishments
- Supervised team of 14 staff members.
- Collaborated with team of visual ladies in the openong of 12 stores
Timeline
Visual Manager, Asst Store Manager
Coldwater Creek
03.2007 - 01.2011
Asst Manager
Chicos
02.1994 - 03.2025
Sales Associate Seasonal
Macy's
10.1993 - 01.2025
Bachelor of Arts - Psychology/ Social Work
SUNY Albany
Bachelor of Arts - Social Work Concentration Adolescents With
SUNY Brockport