Asst Manager
Pollo Tropical
- Assisted in managing daily operations, ensuring efficient workflow and adherence to company standards.
- Trained new staff on operational procedures and customer service protocols to enhance team performance.
- Coordinated inventory management processes, optimizing stock levels and reducing waste effectively.
- Monitored food safety practices, ensuring compliance with health regulations and quality assurance standards.
- Implemented employee scheduling strategies to maximize coverage during peak hours and improve customer service.
- Developed training materials for staff development, focusing on improving service delivery and operational efficiency.
- Analyzed customer feedback to identify areas for improvement, enhancing overall guest satisfaction ratings.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.