Heather Prill
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Pediatric Phone Triage RN
TRIAGE4PEDIATRICS
07.2023 - Current
- Enhanced patient and parent satisfaction through effective communication, empathy, and timely response to their questions and concerns.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
- Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
- Served as a liaison between physicians and patient's families to facilitate clear communication regarding treatment options and progress updates.
Griffin Middle School RN
LEWISVILLE ISD
07.2020 - 05.2022
- Staff nurse responsible for providing nursing care for all students and staff in a large middle school. Population has ranged from roughly 500 to roughly 800 with 70-100 staff members
- Gained experience working alone; reporting to state agencies; monitoring screenings, vaccinations, and baseline health status of students; providing free or reduced vision vouchers to student's who meet criteria; single-handedly working with hospitals and doctor's offices to ensure post-hospital care is up-to-date and adequate for injured and ill students.
- Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
Neonatal ICU Staff Nurse
COOK CHILDREN'S MEDICAL CENTER
09.2019 - 08.2020
- Staff nurse responsible for providing nursing care for one to three neonates and their families from birth to discharge on a 5 pod NICU
- Gained experience with critical patients including intubation, extubation, critical airways, tracheostomies, ventilators, volatile/titratable drips, pre- and post-surgical care, thermoregulation, assisting with procedures and much more
- Proficiency in difficult PIV placement, central lines, and maintaining artificial airways.
- Promoted a culture of safety by strictly adhering to infection control measures and reporting any potential hazards or concerns.
- Demonstrated excellent time management skills while juggling multiple priorities in a fast-paced environment.
Pediatric ER Overflow/Short Stay Unit Staff Nurse
COOK CHILDREN'S MEDICAL CENTER
08.2018 - 09.2019
- Staff nurse responsible for providing nursing care for three to five pediatric patients and their families from infancy to young adulthood on a 30-bed pediatric ED overflow/short stay unit
- Gained experience with acutely ill patients; from acute respiratory illnesses and asthma, fractures requiring surgical repair, bowel clean outs, appendicitis rule-out, acute gastrointestinal illnesses, and many other diagnoses.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
PRN Home Health Nurse
PEDIATRIC HOME HEALTHCARE
08.2018 - 10.2019
- Staff nurse responsible for providing nursing care for a patient within their home
- Responsibilities included tracheostomy care and ventilator management, enteral feeds and medications, central line care and medications, TPN/lipids preparation and administration, strict vital signs monitoring, lab draws, and more.
- Developed strong rapport with patients and families, fostering trust and open communication during challenging times.
- Implemented effective infection control measures within the home setting, reducing risk of illness transmission among family members.
- Delivered high-quality in-home nursing services, maintaining a safe and comfortable environment for patients.
Education
Bachelor of Science in Nursing -
TEXAS A&M UNIVERSITY HEALTH SCIENCE CENTER
College Station, TX05.2017
Skills
- Quality Improvement
- Compassion and Empathy
- Discharge Planning
- Clinical judgment
- Community health
- Care Planning
- Chronic Disease Management
- Critical Care
Certification
- Licensed Texas Registered Nurse (922211) - June 2017
Timeline
Pediatric Phone Triage RN
TRIAGE4PEDIATRICS
07.2023 - Current
Griffin Middle School RN
LEWISVILLE ISD
07.2020 - 05.2022
Neonatal ICU Staff Nurse
COOK CHILDREN'S MEDICAL CENTER
09.2019 - 08.2020
Pediatric ER Overflow/Short Stay Unit Staff Nurse
COOK CHILDREN'S MEDICAL CENTER
08.2018 - 09.2019
PRN Home Health Nurse
PEDIATRIC HOME HEALTHCARE
08.2018 - 10.2019
Bachelor of Science in Nursing -
TEXAS A&M UNIVERSITY HEALTH SCIENCE CENTER
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