HEATHER QUEEN
Cherokee,NC
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
3
3
years of professional experience
Work History
MHSU/DSS Embedded Care Manager
Vaya Health
Asheville, NC
11.2022 - Current
- Developed and implemented care management plan to address needs and goals.
- Monitored care plan to evaluate effectiveness, document interventional achievement and suggest changes.
- Attended and actively participated in meetings to provide and receive information on patient progression.
- Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
- Used motivational interviewing to educate, support and motivate change.
Community Health Worker
KEPRO
Raleigh , NC
4/1/22 - 11.2023
- Applied concise time-management to meet deadlines.
- Returned calls, emails and faxes according to departmental policy.
- Acquired and maintained knowledge of with all Kepro policies and procedures.
- Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
- Handled research and administrative tasks to support community outreach and program initiatives.
- Answered calls and interacted with community members to provide information on advocacy services.
- Delivered healthy living and disease management information to specific population groups.
Community Health Worker
Astyra
Richmond, VA
10.2021 - 03.2022
- Applied concise time-management to meet deadlines.
- Returned calls, emails and faxes according to departmental policy.
- Received processed and tracked CBOs documentation with speed and accuracy.
- Delivered healthy living and disease management information to specific population groups.
- Helped people enroll in programs, arrange and coordinate paperwork.
- Produced and distributed brochures, flyers and packets covering infant mortality risk factors and chronic diseases.
- Distributed flyers, brochures or other informational or educational documents to inform members of targeted community.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Frontline Case Investigator
COVID, Accentuate Staffing
Raleigh, NC
01.2021 - 05.2021
- The case investigator is responsible for contacting people with laboratory-confirmed, probable, and suspected diagnoses of COVID-19 and providing health education and guidance to interrupt ongoing disease transmission.
- Maintained detailed client records encompassing information such as plans, notes, and forms.
- Coordinated referrals to obtain needed health services for clients.
- Represented health department at community meetings and health fairs, building relationships with general public and increasing department profile.
- Used contact tracing to identify and connect at-risk individuals with needed healthcare services.
- Finished all tasks and job duties, adhering to deadlines to avoid delays.
- Maintained good working relationship with co-workers and management.
- Volunteered for and tackled new assignments and tasks to ease staff member burden.
Education
Bachelor of Science - Health Sciences
South College
06-2024
Associate of Science - Pre-Nursing
South College - Asheville
Asheville, NC06-2022
Community Health Worker Certification
Edgecombe Community College
Tarboro, NC03.2022
Skills
- Employee Performance Evaluations
- Time Management
- Operational Records Maintenance
- Budget Development
- Critical Thinking
- Employee Work Scheduling
- Employee Supervision
- Employee Recruitment and Hiring
- Employee Training Program
- Financial Operations Oversight
- Policy and Program Development
Timeline
MHSU/DSS Embedded Care Manager
Vaya Health
11.2022 - Current
Community Health Worker
Astyra
10.2021 - 03.2022
Frontline Case Investigator
COVID, Accentuate Staffing
01.2021 - 05.2021
Community Health Worker
KEPRO
4/1/22 - 11.2023
Bachelor of Science - Health Sciences
South College
Associate of Science - Pre-Nursing
South College - Asheville
Community Health Worker Certification
Edgecombe Community College
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