Heather Quint
Watersmeet,MI
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives along with a genuine passion for customer service along with developing relationships. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence. Executes with consistent delivery and re-prioritizes in fast-paced, ever-changing environment leveraging strong problem-solving skills and positive attitude under pressure.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Assistant Store Manager
Tractor Supply Company
04.2020 - Current
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Cashier/Team Lead
Tractor Supply Company
05.2017 - 04.2020
- Completed Plan-o-gram changes/Price changes
- Assisted customers by answering questions and fulfilling requests.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques
- Maintained a clean and inviting checkout area
Education
Bachelor of Science - Law Enforcement
Siena Heights University
Benton HarborAssociate of Applied Science - Law Enforcement With EMS Training
Kalamazoo Valley Community College
Kalamazoo, MISkills
- Customer service and engagement
- Problem-solving/Issue Resolution
- Inventory control/management
- Team building and leadership
- Mentoring and coaching
- Work Planning and Prioritization
- Relationship building and management
Affiliations
- Indian Mounds Rock & Mineral Club
- Lakeland Gem & Mineral Club
Certification
LP Dispensing Certification
Forklift Certification
Baler Certification
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Store Manager
Tractor Supply Company
04.2020 - Current
Cashier/Team Lead
Tractor Supply Company
05.2017 - 04.2020
Bachelor of Science - Law Enforcement
Siena Heights University
Associate of Applied Science - Law Enforcement With EMS Training
Kalamazoo Valley Community College