Heather Rahne
Massapequa,NY
Summary
Dynamic customer service professional with extensive experience at American Airlines, adept at resolving complex issues and enhancing passenger satisfaction. Proven skills in compliance auditing and team coordination, complemented by proficiency in Microsoft Office. Recognized for delivering exceptional service during high-pressure situations, ensuring repeat business and loyalty.
Overview
30
30
years of professional experience
Work History
Customer Service Agent
American Airlines
Jamaica, NY
05.1995 - Current
- Provided support during flight delays by offering alternative travel solutions to passengers.
- Resolved passenger complaints promptly while maintaining high service standards.
- Coordinated with team members to ensure timely flight information dissemination to customers.
- Investigated and solved routine and complex customer issues to earn repeat business.
- Ensured compliance with applicable laws when dealing with customers.
Education
Associate of Science - Accounting
Kingsborough Community College
Brooklyn, NY06-1990
Skills
- BWIA 1995-96 - Check-in agent, ticketing agent, and cashier
- Qantas 1996-99 - Codeshare flight liaison and agent
- Bagroom agent, 1999-2000
- Mexicana Airlines 2002-2010 - Check-in agent, cashier, ticketing agent, and load agent
- RTL 2012-2023
- 2020-2023 - Gate and jet bridge trainer
- 2022–present – CareTeam
- ICM - Internal Compliance Manual Auditor
- Proficient in Microsoft Office: Word, Excel
- Well versed in using and interpreting web references
- Volunteered or worked on the Super Bowl charter flight for CBS, Medal of Honor flight and Snowball Express flight
Timeline
Customer Service Agent
American Airlines
05.1995 - Current
Associate of Science - Accounting
Kingsborough Community College
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