Heather Raike
Cincinnati,OH
Summary
Dynamic Project Manager with a proven track record at Jw Affinity IT, excelling in project planning and resource allocation. Skilled in optimizing workflows and enhancing team collaboration, I successfully improved ticket resolution efficiency and mentored junior analysts. Adept in inventory control, I ensure seamless operations and effective communication across projects.
Overview
2026
2026
years of professional experience
Work History
Project Manager
Jw Affinity It
Cincinnati, OH
10.2024 - Current
- Developed project plans, timelines, and resource allocation strategies to optimize workflow efficiency.
- Handled all communication for any projects handled by JW
- Made the schedules for the projects
- Collected all info for the projects from all CPS locations
- I also handle tickets for device requests and looking up data to see if devices are actually needed at the schools
- I run reports to collect data from the schools about device counts
- I oversee two drivers to deliver devices and work tickets at all the school
- I schedule device pick ups for home pick ups
IT Service Desk Analyst
Jw Affinity It
Cincinnati, OH
09.2019 - Current
- Resolved technical issues through effective troubleshooting and customer support strategies.
- Streamlined incident management processes, enhancing ticket resolution efficiency.
- Provided training and mentorship to junior analysts, improving team performance and knowledge sharing.
- Analyzed user requirements and system performance to recommend solutions for improved service delivery.
- Developed user documentation and training materials, enhancing user self-service capabilities.
- Sent out new employees credentials
Goodover's Rep
Innomark Communications
Cincinnati, OH
11.2018 - 09.2019
- Handled all extra inventory
- Documented all extra inventory in Excel to keep better track of leftovers
Paint Associate
Home Depot
Cincinnati, OH
2016 - 2018
- Managed paint inventory to ensure availability and assist customers with product selection.
- Operated mixing machines to create custom paint colors based on customer specifications.
- Provided expert advice on paint application techniques and surface preparation methods.
- Trained new associates in paint department operations and customer service best practices.
Education
No Degree -
ECOT
Cincinnati, OH05-2007
No Degree -
Seton High School
Cincinnati, OH01-2006
Skills
- Project management
- Project planning
- Project planning and development
- Project scheduling
- Team collaboration
- Schedule management
- Inventory control
Timeline
Project Manager
Jw Affinity It
10.2024 - Current
IT Service Desk Analyst
Jw Affinity It
09.2019 - Current
Goodover's Rep
Innomark Communications
11.2018 - 09.2019
Paint Associate
Home Depot
2016 - 2018
No Degree -
ECOT
No Degree -
Seton High School