Summary
Overview
Work History
Education
Skills
Timeline
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Heather Rainford

Chelan,WA

Summary

with over 10 plus year of customer service experience, I am eager to apply my skills in a new and exciting area of service. I take great pride in making a positive impact on someone's day an will bring the same mentality to your organization. I am comfortable working independently or as a part of team, and I am an organized, efficient, and hardworking individual who an multitask under pressure. I am a quick study and fast learner, ready to contribute to your team's success.

Overview

8
8
years of professional experience

Work History

Cocktail Server

Mill Bay Casino
11.2019 - 05.2021
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.

Guest Service Representative

Red Lion Hotels
04.2017 - 09.2019
  • Assisted guests with reservation modifications, resolving any issues promptly and professionally.
  • Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
  • Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
  • Developed strong rapport with returning guests to foster loyalty and repeat business.

Restaurant Food Server

Red Robin Burgers
10.2013 - 01.2017
  • Collaborated with kitchen staff to ensure prompt delivery of food items, maintaining optimal food quality.
  • Maintained a clean and organized dining area, ensuring a welcoming atmosphere for guests.
  • Streamlined order-taking process by quickly entering orders into POS system, reducing wait times for customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.

Education

High School Diploma -

Manson High School
Manson, WA

Skills

Cash Handling

Customer Service

Handling large groups

Alcohol awareness

Exceptional customer service

Reading body language

Strong Communication Skills

ID Verification

Handling guest complaints

Team player

POS System Operation

Balancing trays

Timeline

Cocktail Server

Mill Bay Casino
11.2019 - 05.2021

Guest Service Representative

Red Lion Hotels
04.2017 - 09.2019

Restaurant Food Server

Red Robin Burgers
10.2013 - 01.2017

High School Diploma -

Manson High School

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Heather Rainford