Heather Ramsey
Russellville,AR
Summary
Diligent and detail-oriented professional offering years of experience preparing patients for treatment. Skilled at coordinating supplies, preparing fields and maintaining aseptic conditions. Knowledgeable about hipaa requirements and industry standards. Works well in fast-paced, stressful environments.
Overview
19
19
years of professional experience
Work History
Certified Clinical Hemodialysis Technician
DaVita
Russellville , AR
11.2020 - 08.2024
- Performed pre-treatment patient assessments, including vital signs and weight measurements.
- Assisted physicians with technical procedures such as arteriovenous fistula cannulation and hemodialysis treatments.
- Monitored patients during dialysis treatments for adverse reactions or changes in condition.
Morning Shift Manager
Taco Johns
Russellville, AR
04.2016 - 07.2020
- Managed the morning shift, ensuring a smooth transition of duties between shifts.
- Supervised and trained team members in daily operations, customer service, safety and sanitation standards.
- Organized work schedules to ensure adequate coverage during peak hours.
Customer Service Manager
Sears Hometown & Outlet Stores Inc.
Russellville, AR
06.2005 - 10.2011
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
Education
High School Diploma -
Hector High School
Hector, AR05-2004
Skills
- Healthcare regulations
- Vascular Access Cannulation
- Water treatment systems
- CPR Certified
- HIPAA Compliance
- Equipment Sterilization
- Patient Monitoring
Timeline
Certified Clinical Hemodialysis Technician
DaVita
11.2020 - 08.2024
Morning Shift Manager
Taco Johns
04.2016 - 07.2020
Customer Service Manager
Sears Hometown & Outlet Stores Inc.
06.2005 - 10.2011
High School Diploma -
Hector High School