Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Heather Ray

Rancho Cordova,CA

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the . Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

12
12
years of professional experience

Work History

Customer Service Representative

Reserve America
Rancho Cordova, CA
01.2016 - 11.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.

Server

Olive Garden Restaurant
Folsom, CA
06.2011 - 01.2016
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
  • Increased sales significantly by upselling higher-end products to customers.

Sales Associate

Metro By T-Mobile
Rancho Cordova, CA
04.2008 - 06.2011
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.
  • Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
  • Maintained records related to sales, returns and inventory availability.

Education

Medical Terminology

Heald College
Rancho Cordova, CA

Skills

  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Team-Oriented and Cooperative
  • Skilled in Microsoft Office
  • Excellent Attention to Detail

Timeline

Customer Service Representative

Reserve America
01.2016 - 11.2019

Server

Olive Garden Restaurant
06.2011 - 01.2016

Sales Associate

Metro By T-Mobile
04.2008 - 06.2011

Medical Terminology

Heald College

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Heather Ray