Heather Ray
Summary
Personable team player with upbeat, positive attitude and dedicated to customer service. Motivated to maintain satisfaction of our customers and company.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work History
Manager
Temporary Emergency Services of Arab
Arab
05.2026 - Current
- Facilitated communication between team members and community partners effectively.
- Organized outreach events such as our Back to School Bash to help families in need with necessary items for the upcoming school year, as well as raise awareness about available emergency services our nonprofit offers.
- Implemented safety protocols to maintain a secure work environment for all staff.
- Supported administrative tasks, including record-keeping and reporting incidents accurately.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Established processes to ensure efficient workflow throughout the organization.
Receptionist
Arab Veterinary Hospital
Arab
02.2025 - Current
- Managed front desk operations and greeted clients at Arab Veterinary Hospital.
- Scheduled appointments and maintained the calendar for veterinary staff.
- Answered phone calls and addressed client inquiries promptly and professionally.
- Processed patient records and updated information in the database accurately.
- Maintained cleanliness and organization of the reception area at all times.
- Assisted with billing and payment processing for veterinary services provided.
- Answered incoming calls, took messages, and transferred calls to the appropriate personnel.
- Scheduled and confirmed appointments.
- Performed data entry tasks into various computer systems accurately and promptly.
Manager
Dollar General
Joppa
11.2020 - 05.2024
- Managed staff schedules to ensure adequate coverage.
- Implemented safety protocols to maintain a secure work environment for all customers and staff.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Provided leadership during times of organizational change or crisis situations.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, company standards.
- Recruited and hired qualified candidates to fill open positions.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Analyzed customer feedback data to develop action plans for improving services offered.
Owner/Operator
Bulldog’s Country Cooking
Hanceville
02.2017 - 06.2019
- Managed daily kitchen operations and staff scheduling for efficient service.
- Developed and maintained menu offerings based on seasonal ingredients and customer preferences.
- Oversaw food safety compliance, ensuring kitchen adhered to health regulations.
- Trained new employees on cooking and waitressing techniques and customer service standards.
- Implemented inventory management procedures to reduce waste and costs.
- Fostered a positive work environment, encouraging teamwork among staff.
- Managed daily operations of the business, including staff, sales, inventory, and accounting.
- Monitored financial performance of the business on a weekly basis to ensure fiscal responsibility.
Education
Associate of Applied Science - Forensic Investigation
Wallace State Community College
Hanceville, AL 08.2010 - 05.2013
Hanceville High School
Hanceville, ALSkills
- Customer service
- Event planning
- Staff training
- Safety protocols
- Team leadership
- Time management
- Financial management
- Shift scheduling
Affiliations
- I am a very active mom to 3 wonderful children. I coach my daughter in cheer and softball. I am the vice president of our youth cheer program as well as my boys band boosters for marching band and I never miss a soccer game, basketball or wrestling match.
- We love working in our garden together and collecting our chicken eggs.
- I love to cook homemade meals for my family, especially Thanksgiving.
Timeline
Manager
Temporary Emergency Services of Arab
05.2026 - Current
Receptionist
Arab Veterinary Hospital
02.2025 - Current
Manager
Dollar General
11.2020 - 05.2024
Owner/Operator
Bulldog’s Country Cooking
02.2017 - 06.2019
Associate of Applied Science - Forensic Investigation
Wallace State Community College
08.2010 - 05.2013
Hanceville High School