Summary

Overview

Work History

Education

Skills

Timeline

Heather Reeves

CITRUS HEIGHTS,CA

Summary

Professional Back Office Medical Supervisor with excellent interpersonal skills with patient care and safety as the main priority. Team-oriented leader that thrives in fast paced, busy practices.

Overview

33

33

Years of medical experience

Work History

Back Office Supervisor

Sierra Foothills Surgical Specialists

Auburn, CA

06.1999 - Current

Scheduled surgeries for multiple surgeons and booked operating rooms.
Coordinated all pre- op testing and clearances.
Interface and scheduled with all departments to have cancer patients routed appropriately.
Coordinated patient scheduling, check-in, check-out and payments for billing.
Adhered to strict HIPAA guidelines to protect patient privacy.
Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
Used EPIC to schedule appointments for doctor visits and procedures.
Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
Collaborated with assistants and Surgeons to prepare and set up rooms with adequate supplies and equipment.
Received and routed laboratory results to correct clinical staff members.

Back Office Supervisor

Channel Islands Urology

Oxnard, CA

05.1989 - 04.1999

Education

Nursing Science

Ventura College

Ventura, CA

Skills

Training and Mentoring
Handling Patient Complaints
Schedule Coordination
Complex Problem Solving
Team Management and Supervision

Quality Assurance
Methodical and Organized
Attention to Detail
Friendly and Relatable

Timeline

Back Office Supervisor

Sierra Foothills Surgical Specialists

06.1999 - Current

Back Office Supervisor

Channel Islands Urology

05.1989 - 04.1999

Nursing Science

Ventura College