- Learning new cooking techniques and expanding my culinary skills
- Outdoor Recreation-Helping with the Loves Park Ski Broncs
- Fundraising Events
- Animal Care
- DIY and Home Improvement
- Gardening
- Cooking
- Road Trips
Heather Reinders
Cedarville,IL
Summary
Results-driven cosmetologist with over six years of experience in sales and customer service. Known for cultivating strong client relationships and providing personalized hair and skincare consultations that boost client loyalty and satisfaction.
Dedicated cosmetologist and former salon owner with expertise in relationship management and sanitation practices. Proven ability to mentor staff, optimize service delivery, and maintain high professionalism, ensuring a safe and welcoming environment for clients.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Cosmetologist
Self-employeed
05.2020 - Current
- Delivered personalized hair and skincare consultations to enhance client satisfaction.
- Executed a variety of hair treatments, including cutting, coloring, and styling services.
- Managed scheduling and appointment bookings to optimize client flow and service delivery.
- Developed customized beauty regimens based on individual client needs and preferences.
- Cultivated strong client relationships through exceptional service and follow-up communications.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
Cosmetologist/Owner
Rivers Edge Salon
08.2014 - 10.2019
- Provided exceptional hair cutting, coloring, and styling services to diverse clientele.
- Maintained up-to-date knowledge of industry trends and new techniques through ongoing education.
- Developed strong client relationships, resulting in high levels of customer satisfaction and loyalty.
- Trained junior staff on best practices in hairstyling and product application techniques.
- Mentored junior staff, fostering skill development and promoting a collaborative work environment.
- Oversaw budgetary planning, aligning financial resources with organizational goals and objectives.
- Managed and motivated employees to be productive and engaged in work.
Education
Cosmetology - Cosmetology/ Nail Tech
Tricoci University
Rockford, IL06-2012
Esthetics - Skincare/esthetics
Tricoci University
Rockford, IL04-2005
High School Diploma -
Freeport Senior High School
Freeport,IL06-2002
Skills
- Social skills
- Friendly communication
- Active listening
- Relationship building
- Sales expertise
- Product upselling
- Scheduling appointments
- Professionalism and ethics
- Sanitation practices
- Customer service
- Marketing
- Budget control
Certification
Brazilian Blowout Certified
Barbacide Certified
Interests
Timeline
Cosmetologist
Self-employeed
05.2020 - Current
Cosmetologist/Owner
Rivers Edge Salon
08.2014 - 10.2019
Cosmetology - Cosmetology/ Nail Tech
Tricoci University
Esthetics - Skincare/esthetics
Tricoci University
High School Diploma -
Freeport Senior High School