Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Heather Rezek

Brook Park,OH

Summary

Dedicated insurance sales agent with proven expertise in client relationship building, product knowledge, and customer service. Committed to enhancing customer satisfaction through tailored insurance solutions.

Overview

21
21
years of professional experience

Work History

Insurance Sales Agent

Sentry Insurance
Stevens Point, WI
02.2016 - Current
  • Developed and maintained client relationships to enhance customer retention and satisfaction.
  • Conducted thorough needs assessments to recommend appropriate insurance products for clients.
  • Analyzed policy coverage options and explained benefits to prospective clients clearly and effectively.
  • Developed customized auto insurance policies to meet client needs and preferences.
  • Educated clients on available auto insurance products, empowering them to make informed decisions regarding their coverage options.

Customer Service Representative

The General Automobile Insurance Services Inc.
Cleveland, OH
02.2005 - 02.2016
  • Worked in our outside office location where customers came in to start their insurance policy.
  • Uploaded new business policies, took monthly payments, did endorsements to current policies, generated SR22 filings for customers to take to the BMV.
  • Delivered exceptional customer service and enhancing customer satisfaction.

Education

High School Diploma -

Midpark High School
Middleburg Heights, OH

Associate of Arts -

Cuyahoga Community College
Cleveland, OH

Skills

  • Customer service
  • Insurance sales
  • Product knowledge
  • Licensed insurance agent

Accomplishments

    Direct Sales Agent II - Personal Lines

    Been with The General Car Insurance | February 2005 - Present | 21 years 1 month

    For 2025 I did really well with Sales to call, Average Premium, Quote to call, Alt. Auto and NSD

Timeline

Insurance Sales Agent

Sentry Insurance
02.2016 - Current

Customer Service Representative

The General Automobile Insurance Services Inc.
02.2005 - 02.2016

High School Diploma -

Midpark High School

Associate of Arts -

Cuyahoga Community College