HEATHER RHODES
Winter Haven
Summary
Seasoned Detention Deputy with expertise in law enforcement protocols and inmate supervision. Proven skills in crisis management and conflict resolution enhance facility safety and order. Effectively implements risk assessment strategies to maintain compliance and ensure public safety.
Overview
10
10
years of professional experience
Work History
Security Officer
Westgate River Ranch
River Ranch
03.2026 - Current
- Monitored premises to safeguard guests and staff from potential threats.
- Conducted regular patrols to detect and mitigate safety hazards on property.
- Enforced property rules and regulations to promote a safe environment for all visitors.
- Identified safety hazards and implemented corrective actions to enhance security.
Detention Deputy
Polk County Sheriff's Office
Winter Haven
01.2021 - 05.2025
- Responded promptly to emergencies, executing rapid actions to protect inmates, staff, and facilities while coordinating with medical and psychological teams.
- Maintained order within the facility by monitoring activity, de-escalating disturbances, and enforcing disciplinary policies consistent with department standards.
- Ensured safety and security by managing access control and supervising inmates to maintain a secure jail environment.
- Collaborated with medical staff to provide timely and appropriate medical care to inmates, aiding in triage, transport, and documentation to support continuity of care.
- Implemented proactive surveillance and visibility strategies to deter incidents and enhance incident reporting accuracy.
- Demonstrated strong judgment and accountability in high-pressure situations, adhering to all policies, procedures, and legal requirements.
- Documented incidents and communicated critical information to supervisors, supporting risk assessment and optimizing facility operations.
- Participated in ongoing training to enhance de-escalation techniques and emergency response, aligning with best practices in corrections.
Security Officer
Westgate Lakes Resort & Spa
Orlando
01.2020 - 01.2021
- Consistently enforced access control measures in line with established procedures, reducing unauthorized entry by 25% and increasing guest safety.
- Conducted thorough security screenings, monitored surveillance systems, and coordinated with front desk and local authorities to respond quickly to incidents.
- Proactively patrolled property perimeters and common areas, identifying and reporting safety hazards, maintenance needs, and potential security risks.
- Delivered customer-focused service, de-escalated conflicts, and provided clear guidance to guests and staff during emergencies, fostering a calm and secure environment.
- Proactively enhanced security operations, contributing to a safer and more welcoming resort environment.
Temp Worker
Adecco Staffing
Lakeland
02.2019 - 12.2019
- Adhered to strict food safety guidelines during deli item preparation, ensuring compliant, high-quality service and minimizing waste.
- Maintained clean, well-stocked deli area, ensuring positive customer experiences and supporting efficient operations.
- Identified safety hazards and implemented corrective actions, enhancing workplace safety and minimizing risk of incidents.
- Communicated with team members and supervisors to align on priorities and safety procedures, fostering a collaborative work environment.
- Demonstrated flexibility by adapting to various tasks and locations, while upholding company standards and quality expectations.
Customer Service Representative
Teleperformance
Valdosta
01.2016 - 08.2016
- Achieved first-contact resolution in 85% of interactions and maintained a customer satisfaction score of 4.6/5.
- Delivered exceptional support to diverse clientele by resolving inquiries, processing orders, and troubleshooting product issues with accuracy and empathy.
- Managed high-volume calls with composure, identified upsell opportunities through active listening, and documented customer interactions to ensure seamless continuity across teams.
- Utilized proactive communication and problem-solving to enhance customer experience and minimize repeat inquiries.
- Collaborated with cross-functional departments to resolve complex issues, streamlined procedures to reduce handling time, and upheld company policies and data privacy standards.
Education
Associate of Science - Medical Assisting
Kaplan University Online
Davenport01-2015
Skills
- Access control
- Emergency response
- Inmate supervision
- Surveillance techniques
- De-escalation techniques
- Report documentation
- Report writing
- Attention to detail
- Team collaboration
- Conflict resolution
- High level of integrity
Timeline
Security Officer
Westgate River Ranch
03.2026 - Current
Detention Deputy
Polk County Sheriff's Office
01.2021 - 05.2025
Security Officer
Westgate Lakes Resort & Spa
01.2020 - 01.2021
Temp Worker
Adecco Staffing
02.2019 - 12.2019
Customer Service Representative
Teleperformance
01.2016 - 08.2016
Associate of Science - Medical Assisting
Kaplan University Online