Job Search Status
Open to workDesired start date: Flexible
Desired Job Title
Crew MemberAssociateWork Type
Part TimeFull TimeLocation Preference
On-SiteLocation: Lakeland, FL, US
Open to relocation: Yes
Open To Work
Verified
This profile is verified using an email address.
Heather Rice
Lakeland,FL
Work Preference
Summary
Outgoing Volunteer providing experience helping non-profit organization with daily tasks and needs. Friendly and helpful when assisting members and staff with the work-ordered day. Driven by cause to work diligently to accomplish tasks that need done.
Overview
12
12
years of professional experience
Work History
Crew Member
McDonald's
Lakeland, FL
11.2023 - Current
- Delivered exceptional customer service in fast-paced environment, ensuring customer satisfaction and loyalty.
- Collaborated with team members to maintain smooth workflow during peak hours, enhancing overall productivity.
- Resolved customer complaints promptly, maintaining positive relationships and encouraging repeat business.
- Worked front counter, drive-thru and other areas.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Operated cash register to ring up final bill and process various forms of payment.
- Assisted in reducing wait times by efficiently managing customer queues during peak hours.
- Enhanced customer experiences by quickly addressing and resolving complaints.
- Maintained cleanliness and organization of dining area, leading to improved customer experiences.
Volunteer
Club Success
Lakeland, FL
06.2014 - Current
- Operated and helped members learn how to use a cash register
- Learned how to cook meals for the day and helped members learn how to cook
- Used computer skills to do attendance, billing and service entry and helped members learn computer skills
- Participated in and helped teach education classes for members needing help with reading, math and sign language
Education
High School Diploma -
Lake Gibson Senior High School
Lakeland, FL06.2012
Skills
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Publisher
- Can type 150 wpm
- Team Leader
- Good Motivator
Timeline
Crew Member
McDonald's
11.2023 - Current
Volunteer
Club Success
06.2014 - Current
High School Diploma -
Lake Gibson Senior High School