HEATHER RIDDLE
AUBURN
Summary
Professional with significant expertise in team leadership and operational management. Proven track record in driving team collaboration and delivering impactful results. Skilled in conflict resolution, process optimization, and strategic planning, with flexible approach to evolving business needs. Known for reliability, strong communication, and fostering productive work environment.
Overview
8
8
years of professional experience
Work History
Supervisor
Livenation
05.2018 - Current
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Trained and mentored staff, promoting professional development and enhancing team performance.
- Enhanced workflow efficiency by optimizing processes.
- Coordinated logistics for events, managing schedules and resource allocation effectively.
- Led cross-functional teams in executing event setups, ensuring seamless operations on-site.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Assistant Manager
TLA ACQUISITION CORP
05.2023 - 10.2025
- Led team in executing operational strategies, enhancing workflow efficiency.
- Developed training programs to improve staff performance and retention rates.
- Streamlined inventory management processes, reducing discrepancies in stock levels.
- Coordinated cross-departmental projects, fostering collaboration and communication among teams.
Customer Service Manager
Burlington
03.2019 - 04.2023
- Developed and implemented training programs for new staff, improving service consistency.
- Analyzed customer feedback to identify areas for process improvement and operational efficiency.
- Established performance metrics for team members, driving accountability and excellence in service delivery.
Education
G.E.D. -
Tacoma Community College
Tacoma, WA10.1997
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
Timeline
Assistant Manager
TLA ACQUISITION CORP
05.2023 - 10.2025
Customer Service Manager
Burlington
03.2019 - 04.2023
Supervisor
Livenation
05.2018 - Current
G.E.D. -
Tacoma Community College