Heather Rivas
Bossier City,LA
Summary
Dynamic Ophthalmology Technician with proven expertise at Highland Clinic in visual field testing and electronic health records management. Recognized for enhancing patient care through effective communication and collaboration. Adept at training staff and streamlining operations, contributing to improved clinic efficiency and patient satisfaction. Committed to maintaining high standards of confidentiality and care.
Overview
15
15
years of professional experience
Work History
Ophthalmology Technician
Highland Clinic
Shreveport, LA
03.2011 - 01.2026
- Performed diagnostic testing using autorefractors and tonometers to assess patient vision health
- Assisted ophthalmologists during examinations, ensuring efficient workflow and patient comfort
- Maintained accurate patient records in electronic health record systems for improved data management
- Educated patients on post-operative care and eye health maintenance for enhanced recovery outcomes
- Calibrated and maintained ophthalmic equipment to ensure optimal performance and reliability
- Trained new staff on operational procedures and best practices for patient care
- Maintained patient confidentiality at all times, adhering to HIPAA regulations and safeguarding sensitive medical information.
- Provided exceptional customer service while answering phones, scheduling appointments, and addressing patient inquiries or concerns.
- Assisted ophthalmologists in performing diagnostic tests, ensuring accurate measurements and data collection.
- Streamlined office workflows by managing inventory levels for supplies and ordering new materials as needed.
- Collaborated with other healthcare professionals_ to provide comprehensive eye care services to patients.
- Improved clinic efficiency by maintaining up-to-date records of patient medical histories, test results, and prescriptions.
- Served as a reliable and knowledgeable resource for patients, providing guidance on appropriate use of medications and eye drops.
- Collaborated effectively with staff members across various departments to ensure seamless delivery of quality patient care services.
- Applied eye medications and drops to dilate pupils in preparation for examinations.
- Performed visual field testing to measure patients' peripheral vision to determine any visual field loss.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Measured intraocular pressure using icare tonometry process.
- Administered visual acuity tests to measure patient ability to see clearly at different distances and identify visual impairments.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Measured and recorded visual acuity and color vision testing.
- Worked well with patients, staff, and manufacturer representatives to carry out successful office- and patient-related work each day.
- Cleaned or sterilized ophthalmic or surgical instruments.
Office Manager
Highland Clinic
Shreveport, LA
09.2018 - 01.2022
- Coordinated office operations to enhance workflow efficiency and support staff productivity.
- Managed scheduling and appointment systems to optimize patient flow.
- Oversaw inventory management, ensuring availability of essential office supplies and equipment.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing patient inquiries or concerns via phone calls or email correspondence.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Supported department heads in accomplishing their goals through diligent administrative assistance such as report generation and data entry.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Implemented comprehensive training program for new hires, improving their integration into team and productivity.
- Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
- Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Oversaw appointment scheduling and itinerary coordination for both patients and personnel.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Completed bi-weekly payroll for ten to twelve employees.
- Kept high average of performance evaluations.
- Interceded between employees during arguments and diffused tense situations.
Education
High School Diploma -
Bossier High School
Bossier City, LASkills
- Visual field testing
- Ophthalmic imaging
- Electronic medical records
- Insurance verification
- HIPAA
- Appointment scheduling
- OSHA standards
- Fundus photography
- Medical history taking
- Instrument sterilization
- Color vision testing
- Intraocular pressure measurement
- Stereoacuity assessment
- Contact lens fitting
- Chart documentation
- Patient care
- Patient education
- Vision testing
- Medication administration
- Supply restocking
- Electronic health records management
- Telephone triage
- Cleaning & sanitation
- Examination room preparation
- Teamwork and collaboration
- Multitasking Abilities
- Reliability
Timeline
Office Manager
Highland Clinic
09.2018 - 01.2022
Ophthalmology Technician
Highland Clinic
03.2011 - 01.2026
High School Diploma -
Bossier High School