Heather Robbins
Elm Springs,AR
Summary
Versatile and dynamic professional adept in claims investigation and fostering customer engagement. Excelled in leadership roles, enhancing team performance and driving sales growth. Demonstrated exceptional problem-solving abilities and customer service, ensuring high levels of client satisfaction and operational efficiency.
Overview
24
24
years of professional experience
Work History
Assistant Store Manager
Bath & Body Works
05.2024 - Current
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance and build conversion growth.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Substitute Teacher
Springdale Public Schools
11.2021 - 05.2024
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Maintained detailed records of student attendance, assignments, and progress for seamless transition back to regular teachers.
Owner Operator
Robbins Nest Childcare
04.2013 - 11.2021
- Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
- Developed strong relationships with families, providing regular updates on child progress and establishing trust.
- Facilitated learning through play, stories and outdoor activities for successful child outcomes.
- Developed age-appropriate activities and crafts to engage children.
- Implemented daily routines to establish consistency, helping children transition smoothly between activities.
Casualty Claims Adjuster
Shelter Insurance
08.2005 - 04.2013
- Conducted thorough investigations of complex insurance claims, gathering evidence and analyzing relevant documentation.
- Determined liability outlined in coverage and assessed documentation such from police and healthcare providers to understand damages incurred.
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to customers.
- Negotiated favorable settlements with claimants, attorneys, and other insurance carriers.
Claims Administrative Assistant
Shelter Insurance
06.2001 - 08.2005
- Served as a liaison between policyholders, adjusters, and others to ensure seamless communication throughout the claims process.
- Managed multiple priorities effectively, ensuring timely completion of all assigned tasks within the claims administration process.
- Assigning claims, expense reports, training of new employees along with organizational chart.
- Handled incoming and outgoing mail, operation of fax machine along with copying files for arbitration & litigation.
- Processing subrogation along with collecting payments, typing letters and drafts for adjusters, and handling total loss forms.
Education
R.D.A. -
Petra Allied Health
Springdale, ARHigh School Diploma -
Lincoln High School
Lincoln, ARSkills
- Problem-solving
- Customer service and engagement
- Team building and leadership
- Claims investigation
- Policy interpretation
Timeline
Assistant Store Manager
Bath & Body Works
05.2024 - Current
Substitute Teacher
Springdale Public Schools
11.2021 - 05.2024
Owner Operator
Robbins Nest Childcare
04.2013 - 11.2021
Casualty Claims Adjuster
Shelter Insurance
08.2005 - 04.2013
Claims Administrative Assistant
Shelter Insurance
06.2001 - 08.2005
R.D.A. -
Petra Allied Health
High School Diploma -
Lincoln High School
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