Heather Robbins
Glendale,AZ
Summary
Newly certified CPC with clinical experience processing laboratory diagnostics and managing medical records. Completed comprehensive medical coding training through Penn Foster covering outpatient ICD-10-CM, CPT, and HCPCS Level II. Combines full CPC credentialing status with prior Certified Veterinary Technician licensure and expertise in medical terminology, anatomy, and documentation. Demonstrates transaction accuracy, strict compliance adherence, and high-speed data entry in fast-paced clinical settings.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Barista
Dutch Bros Coffee
Glendale, AZ
12.2025 - Current
- Transaction Accuracy: Operate the cash register and process cash, card, and mobile orders with strict attention to detail to ensure zero entry errors.
- Regulatory Compliance: Clean stations, equipment, and service areas strictly following health and sanitation guidelines to pass state inspections.
- Attention to Detail: Customize complex drink orders based on specific customer requests, demonstrating sharp accuracy under fast-paced conditions.
Certified Veterinary Technician
Sonoran Foothills Pet Clinic
Phoenix, AZ
06.2025 - 08.2025
- Patient Care & Safety: Administered medications and vaccines following strict clinic protocols while safely restraining patients during exams and sample collection.
- Records Management: Updated digital medical records, organized patient charts in the clinic system, and accurately logged patient history, weights, and vital signs.
- Pharmacy Operations: Dispensed prescribed medications according to veterinarian instructions and educated pet owners on home care and recovery rules.
Certified Veterinary Technician
Vistancia Animal Hospital
Peoria, AZ
07.2024 - 05.2025
- Advanced Diagnostics: Operated in-house blood analyzers daily to run hematology and chemistry panels, and assisted providers with basic x-ray and ultrasound positioning.
- Laboratory Testing: Collected and prepared patient blood, urine, and fecal samples for diagnostic laboratory testing.
- Clinic Operations: Documented treatment plans in electronic veterinary charts and collaborated with other professionals to keep patient flows running smoothly.
Sales Associate
Boot Barn
Glendale, AZ
08.2022 - 05.2023
- Point-of-Sale Operations: Performed cashier duties by processing customer purchases, returns, exchanges, and refunds through the POS system in accordance with company policies.
- Inventory & Merchandising: Replenished the sales floor with new stockroom merchandise and organized fitting rooms to maintain neat product displays and brand layout standards.
- Customer Support: Greeted visitors, answered product questions regarding apparel and fit, and handled incoming phone calls to provide accurate store information.
Education
Associate of Applied Science - Veterinary Technology
Pima Medical Institute
Phoenix, AZ07-2024
High School Diploma -
Yucaipa High School
Yucaipa, CA06-2020
Certificate - Medical Coding
Penn Foster College
Scottsdale, AZ10-2026
Skills
- Medical Coding & Records: ICD-10-CM, CPT, HCPCS Level II, E/M Guidelines, EHR, Chart Auditing, HIPAA Compliance
- Clinical & Laboratory: Anatomy & Physiology, Pathophysiology, Advanced Terminology, Blood Analyzers, Specimen Collection
- Operations & Service: High-Volume POS, Cash Register Balancing, Inventory Merchandising, Sanitation Inspections
Certification
- Certified Professional Coder (CPC) | AAPC | 2027
Status: Full CPC Status (Apprentice Designation Bypassed via Penn Foster & Practicode) - Certified Veterinary Technician (CVT) | State of Arizona | 2024-2026
Timeline
Barista
Dutch Bros Coffee
12.2025 - Current
Certified Veterinary Technician
Sonoran Foothills Pet Clinic
06.2025 - 08.2025
Certified Veterinary Technician
Vistancia Animal Hospital
07.2024 - 05.2025
Sales Associate
Boot Barn
08.2022 - 05.2023
Associate of Applied Science - Veterinary Technology
Pima Medical Institute
High School Diploma -
Yucaipa High School
Certificate - Medical Coding
Penn Foster College