Summary
Education
Skills
Work History
Overview
Certification
Accomplishments
Timeline
Generic

Heather Robinson

Course Scheduler
Richfield,UT

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Education

High School Diploma -

Richfield High School
Richfield, UT
08.1994 - 05.1998

Bachelor of Science - Criminal Justice

South University
Savannah, GA
01.2025 - 02.2025

Skills

  • Account Authorizations
  • Positive and Constructive Feedback
  • Issue Resolution
  • Policy Enforcement
  • Time Management
  • Delegating Work
  • Decision Making
  • Problem-Solving
  • Quality Assurance
  • Staff Development and Training
  • Schedule Coordination
  • Customer Service

Work History

Course Scheduler

South University Online
Savannah, GA
01.2022 - Current
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Constructed student schedules for bachelor's and master's degrees.
  • Assisted management in interviews
  • Communicated with admissions, academic operations, and academic counselors to assess student success.
  • Generated excel reports and assigned tasks to employees.
  • Led Microsoft Teams meetings for scheduling department.
  • Assessed effective problem-solving techniques.
  • Collaborated team efforts for projects.

Head Personal Trainer

Impact Fitness
Richfield, UT
01.2010 - Current
  • Developed, planned, and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Designed specific workout systems for individual clients based on performance ability.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.
  • Managed personal training department for new hires.

Quality Control Specialist

EXL
New York, NY
01.2021 - 01.2025
  • Educated employees on specific QA standards and confirmed maintenance of standards.
  • Reported problems and concerns to management.
  • Developed and implemented procedures to meet product quality standards.
  • Performed tests and inspections to conform to established standards.
  • Reviewed production processes and identified potential quality issues.

Overview

4
4
years of post-secondary education
15
15
years of professional experience

Certification

  • CPT - Certified Personal Trainer

Accomplishments

Summa Cum Laude 4.0

Member of Golden Key Honor Society

Chancellor's List

Timeline

Bachelor of Science - Criminal Justice

South University
01.2025 - 02.2025

Course Scheduler

South University Online
01.2022 - Current

Quality Control Specialist

EXL
01.2021 - 01.2025

Head Personal Trainer

Impact Fitness
01.2010 - Current

High School Diploma -

Richfield High School
08.1994 - 05.1998

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