Deborah Dorris
Summary
Results-driven Customer Service Supervisor experienced in enhancing customer relations and operational efficiency. Achieved improved team productivity and customer satisfaction through effective problem-solving and strategic planning. Focused on fostering team growth and delivering exceptional service to drive business profitability.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
Circle K Corp
Hanford
03.2022 - 08.2024
- Assisted customers with menu selections and special requests.
- Handled cash transactions and operated point-of-sale system.
- Prepared food items according to company standards and guidelines.
- Maintained cleanliness and organization of dining area and kitchen.
- Resolved customer complaints and ensured satisfaction during visits.
- Collaborated with team members to streamline service processes.
- Trained new staff on customer service techniques and operational procedures.
- Monitored inventory levels and reported shortages to management.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
- Provided exceptional customer service to ensure customer satisfaction.
- Resolved customer complaints promptly and efficiently.
- Identified opportunities for upselling additional products or services based on customer needs.
- Implemented innovative methods for streamlining the customer service process.
- Conducted regular follow-up calls with customers after resolving their issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
- Collected deposits or payments and arranged for billing.
- Enhanced productivity and customer service levels by anticipating needs and delivering outstanding support.
- Adjusted bills and refunded money to resolve customers' service or billing complaints.
- Updated databases with new and modified customer data.
Customer Service Cashier
Popeye's Restaurants
Lemoore
05.2020 - 05.2021
- Processed customer transactions accurately and efficiently at fast-food restaurant.
- Maintained cleanliness and organization of the dining area and cashier station.
- Provided friendly and responsive service to enhance customer satisfaction.
- Assisted in training new cashiers on company procedures and customer service techniques.
- Handled cash, credit, and gift card transactions using point-of-sale system.
- Managed customer inquiries and resolved issues promptly to ensure a positive experience.
- Collaborated with team members to maintain optimal service during busy hours.
- Followed food safety guidelines to ensure a safe dining environment for customers.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Cashier
Burger King
Hanford
03.2017 - 05.2019
- Processed customer transactions accurately and efficiently at fast-food restaurant.
- Maintained cleanliness and organization of the dining area and cashier station.
- Provided friendly and responsive service to enhance customer satisfaction.
- Assisted in training new cashiers on company procedures and customer service techniques.
- Handled cash, credit, and gift card transactions using point-of-sale system.
- Managed customer inquiries and resolved issues promptly to ensure a positive experience.
- Collaborated with team members to maintain optimal service during busy hours.
- Followed food safety guidelines to ensure a safe dining environment for customers.
- Greeted customers and provided friendly customer service.
- Resolved customer complaints in a professional manner.
- Operated cash registers to process payments for goods and services.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted co-workers with tasks as needed to ensure smooth operations of the store.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Stocked shelves, racks, cases, bins, and tables with new or transferred merchandise.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Balanced cash drawers at the end of each shift.
- Complied with all health and safety regulations while performing job duties.
- Informed customers of in-store promotions or pricing specials.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Informed customers about product pricing and answered questions regarding products and services available in the store.
- Processed credit card, EBT, and gift certificate payments in electronic computer systems.
- Ensured that all areas of the retail floor were properly stocked throughout each shift.
- Recommended, selected, located, and obtained products to meet customer needs.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds, and account deferrals.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
- Bagged, boxed or gift-wrapped sold merchandise per customer's request.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Verified that all coupons were valid prior to processing them into the system.
- Provided information on company policies, warranties, guarantees, financing options and other related matters.
- Followed established loss prevention procedures when dealing with suspicious customers or activities.
- Organized items purchased by customers according to their type or size for easy retrieval during checkout.
- Addressed customer questions and concerns regarding products and services.
- Greeted customers promptly and responded to questions.
- Answered customers' questions and provided information on store procedures or policies.
- Built and maintained productive relationships with employees.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Counted and balanced cashier drawers.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.
- Checked personal identifications during alcohol and tobacco sales.
- Offered customers carry-out service at completion of transaction.
- Processed returned merchandise by strictly following store return and exchange procedures.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Adhered to social distancing protocols and wore mask or face shield.
Teacher's Assistant
YMCA Child Development Center
Vancouver
08.2013 - 05.2014
- Assisted lead teachers in implementing lesson plans and classroom activities.
- Supervised children during playtime, ensuring safety and engagement.
- Organized educational materials and resources for classroom use.
- Supported individual learning needs through one-on-one attention and encouragement.
- Communicated effectively with parents about children's progress and daily activities.
- Facilitated group activities to promote social skills and teamwork among children.
- Maintained a clean and organized classroom environment for optimal learning conditions.
- Collaborated with staff to create inclusive programs for diverse learning styles.
- Supervised children and participated with children in activities.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
- Provided individualized and small group support to reinforce classroom topics and promote student learning.
Customer Service Supervisor
Ground cafe Expresso
Vancouver
09.2006 - 05.2008
- Resolved customer inquiries and complaints promptly and effectively.
- Supervised daily operations to ensure efficient customer service delivery.
- Trained and mentored new staff on company policies and procedures.
- Coordinated staff schedules, ensuring optimal coverage during peak hours to enhance customer service.
- Conducted performance evaluations to provide feedback and support employee development.
- Implemented training programs for staff, improving service quality and fostering teamwork.
- Collaborated with management to develop strategies that increased customer satisfaction.
Customer Service Representative
Burger King
Lemoore
05.2003 - 05.2005
- Processed customer orders accurately and efficiently.
- Guided customers in menu selections and accommodated special requests to enhance their dining experience.
- Processed cash transactions and operated register, ensuring accurate and timely payments.
- Trained new staff on customer service protocols and procedures to ensure consistent service quality.
- Prepared food items according to safety standards.
Education
Lemoore High School
Lemoore, CASkills
- Customer service
- Customer relationship management
- Complaint resolution
- Customer escalations
- Order processing
- Schedule coordination
- Service coordination
- Account authorizations
- Inventory management
- Performance evaluation
- Employee training
- Staff supervision
- Team leadership
- Team building
- Team development
- Decision-making
- Continuous improvement
- Effective communication
- Problem solving
- Time management
- Adaptability
- Critical thinking
- Records management
- Expertise in sales
- Account authorizations
- Records management
Timeline
Customer Service Representative
Circle K Corp
03.2022 - 08.2024
Customer Service Cashier
Popeye's Restaurants
05.2020 - 05.2021
Customer Service Cashier
Burger King
03.2017 - 05.2019
Teacher's Assistant
YMCA Child Development Center
08.2013 - 05.2014
Customer Service Supervisor
Ground cafe Expresso
09.2006 - 05.2008
Customer Service Representative
Burger King
05.2003 - 05.2005
Lemoore High School