Heather Rock
Lakeland,FL
Summary
Results-driven Sales Account Executive with successful history in sales. Connects with account leaders and clients, cultivates strong relationships to achieve consistent sales. Tenacious and hardworking with proven expertise in lead prospecting and conversion.
Overview
28
28
years of professional experience
Work History
Sales Account Executive
American Consumer Shows/ACS
Syosset, New York
11.2023 - Current
- Interact daily with prospective clients via telephone and email
- Foster positive relationships with new and existing clients
- Manage accounts, sales, collections while providing top notch client relationships
- Continuously build knowledge base surrounding our shows and our competitors
- Conducted sales calls to introduce products and services to potential customers.
- Maintained accurate records of all sales activities in CRM system.
- Followed up on leads generated from marketing campaigns.
- Made outbound sales calls to contact prospective leads, using effective communication skills.
- Implemented effective strategies for increasing revenue from existing accounts.
- Grow earnings by both maintaining book of business and adding new accounts
Client Relationship Manager
IN-The College Planning Experts
Powell, OH
09.2020 - 11.2023
- Cultivate leads and increase sales through networking, taking inbound calls, cold calling and discovery calls.
- Schedule Family Meetings, webinars, events and presentations.
- Provide high-quality client service delivery and resolve any customer issues or complaints to improve satisfaction.
- Exceed annual revenue goals through improving client relationships and marketing strategies.
- Update account information to maintain customer records.
Office Management Specialist
Noah's Ark Learning Center
Sunbury, OH
08.2017 - 09.2020
- Maintained computer and physical filing systems.
- Managed office operations while scheduling and hosting tours for perspective clients.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated special projects and managed schedules.
- Reported to senior management on organizational performance and progress toward goals.
- Managed State required compliance to keep organization operating within legal and regulatory guidelines.
Administrative Office & Hospitality Manager
Re/Max Impact
Westerville, OH
05.2015 - 08.2017
- Supported 42 Realtors, clients, and vendors and managed daily operations of a successful real estate company.
- Processed purchase contracts and listings and edited and added to the MLS.
- Proficient in Microsoft products (Word,Excel, Publisher, PowerPoint), Outlook, FlexMLS, Dotloop, docusign, Centralized Showings, Showing Time, Zillow.com, Realtor.com, BrokerWolf, TopProducer and AgentOffice.
- Planned office, charity and community events.
Licensed Realtor/Buyers Agent
Sells Homes Everywhere (SHE)
Clintonville, OH
03.2007 - 04.2015
- Educated clients on buying and selling processes to increase customer satisfaction and understanding.
- Maintained detailed property lists in to accurately promote properties and meet client needs.
- Reviewed and executed confidential documents, contracts and disclosures.
- Generated leads for sales and rental properties through cold calls and referrals.
- Developed new business and managed new and existing clients.
- Negotiated contracts with buyers and sellers to maximize customer savings.
Flight Attendant/Flight Service Manager
Continental Airlines
Cleveland , OH
12.1996 - 12.2007
- Effectively used leadership skills to ensure passenger safety and satisfaction in high pressure situations.
- Maintained energy and enthusiasm in fast-paced environment.
- Resolved passenger conflicts and medical emergencies during flights.
- Ensured safety and comfort of customers onboard aircraft.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
- Served beverages and food items from refreshment carts and provided information about in-flight offerings to passengers.
- Verified aircraft and passenger compliance with FAA policies, regulations and safety guidance.
- Worked flexible hours across night, weekend and holiday shifts.
Education
Business Management
Kent State University
Kent, OHReal Estate License
Hondros College of Real Estate
Westerville, OHSkills
- Client satisfaction-driven
- Business growth strategies
- Interpersonal and client communications
- Conflict resolution skills
- Extensive personal network
- Account management
- Direct sales
- Microsoft applications
- Salesforce Proficient
- First Aid/CPR Certified
Timeline
Sales Account Executive
American Consumer Shows/ACS
11.2023 - Current
Client Relationship Manager
IN-The College Planning Experts
09.2020 - 11.2023
Office Management Specialist
Noah's Ark Learning Center
08.2017 - 09.2020
Administrative Office & Hospitality Manager
Re/Max Impact
05.2015 - 08.2017
Licensed Realtor/Buyers Agent
Sells Homes Everywhere (SHE)
03.2007 - 04.2015
Flight Attendant/Flight Service Manager
Continental Airlines
12.1996 - 12.2007
Business Management
Kent State University
Real Estate License
Hondros College of Real Estate