Heather Rodrigues
Chino Hills,CA
Summary
Highly efficient Personal Assistant experienced in thriving within fast-paced and challenging environments. Driven by a strong desire to continuously learn and apply new knowledge with skill and efficiency. Adept at managing multiple tasks simultaneously, ensuring seamless operations and exceeding expectations. Committed to delivering exceptional support and contributing to the success of the team.
Overview
11
11
years of professional experience
Work History
House Manager and Personal Assistant
Daniel van Starrenburg
Bedford Hills, NY
10.2022 - 01.2023
- Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
- Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.
- Ensured security protocols were followed throughout the property, maintaining a safe environment for family members at all times.
- Developed and maintained comprehensive inventory systems to ensure timely replenishment of supplies, reducing waste and saving costs.
- Planned special events such as parties or family gatherings with attention to detail and organization.
- Managed day-to-day operation of home to comply with regulations and agency standards.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
House Manager and Personal Assistant
Lambert Family
Rye, NY
01.2017 - 01.2023
- Manage family calendar and organize/coordinate events and activities accordingly
- Coordinate and schedule home service calls and contractor appointments
- Monitor household email account and handle any required correspondences
- Update mailing lists and contacts
- Supervise and educate two young children ages six and three
- Prepare and serve at least three nutritious meals a day with specific guidelines
- Plan and execute activities to ensure the children are not only learning, but to structure their day to day so they have a schedule through extreme organization
- Assist and monitor schoolwork for each child to ensure that it is completed correctly and in a timely manner
- Assist children with personal hygiene including daily bathing and oral hygiene
- Execute daily errands on a strict timeline for the family
- Provide childcare on family vacations when needed
- Complete daily loads of laundry, folded, and ensure it is put away in its proper storage
- Manage all house functionalities and ensure it is kept up to the highest standard of sanitation.
Child Development Aide
Eiff Family
Harrison, NY
01.2012 - 01.2020
- Maintained a safe and educational play environment for the children through structured play activities implementing learning activities
- Taught children life skills to include being patient, sharing, and social skills with other children
- Utilized professionalism to develop relationships with the parents and their children
- Provided structured daily activity plans with highly organized days, constructed three meals a day from scratch, and upheld sanitation guidelines provided by supervisor including a domestic animal.
- Gathered intelligence about upcoming procurements.
- Supported client project teams by developing written materials for client development discussions.
- Continuously updated personal knowledge base related to international development, staying informed on current trends and best practices within the field.
Customer Service Sales Coordinator
Life Time Fitness / LifeSpa
Harrison, NY
01.2015 - 01.2017
- Utilized education to manage specific areas of the spa which was affiliated to Life Time Fitness and ensured all customers were highly satisfied with their experience
- Implemented recruiting system and utilized Taleo to recruit, hire, and personally train top talent
- Trained new team members on company policies and procedures, preparing them for success in their roles as Customer Service Sales Coordinators.
- Managed a high volume of inbound calls, maintaining professionalism and efficiently handling customer requests.
- Managed the spa profit/loss documents and making necessary adjustments based on budgetary guidelines
- Developed strong administrative, operational, and computer skills through feedback from superior and team collaboration
- Utilized salon knowledge to educate all team members on spa products, which led to an increase in sales of products/services provided by the salon
- Provided each team member with one-on-one coaching sessions with team mentor to motivate, inspire, role play, and increase customer service among staff
- Increased spa guest retention, service sales, and exceeding sales goals of spa memberships by providing each client with superior individual customer service.
- Collaborated with sales representatives to develop customized solutions for clients, resulting in higher conversion rates.
- Negotiated favorable contracts with vendors to reduce costs while maintaining quality standards.
- Implemented new strategies for upselling products or services to existing clients, increasing overall revenue from repeat customers.
Education
Esthetics & Day Spa Institute - New York School of Esthetics
01.2016
Skills
- Calendar Management
- Exceptional organization
- Guest Relations
- Quality service
- Preventive Maintenance
- Safety Management
Timeline
House Manager and Personal Assistant
Daniel van Starrenburg
10.2022 - 01.2023
House Manager and Personal Assistant
Lambert Family
01.2017 - 01.2023
Customer Service Sales Coordinator
Life Time Fitness / LifeSpa
01.2015 - 01.2017
Child Development Aide
Eiff Family
01.2012 - 01.2020
Esthetics & Day Spa Institute - New York School of Esthetics
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