Summary
Overview
Work History
Education
Skills
Leadership Experience
Accomplishments
Timeline
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Heather Roeder

Ashville,OH

Summary

Dynamic Pack Supervisor with a proven track record at DHL SUPPLY CHAIN, where I launched LMS across a vast site, leading a team that consistently exceeded goals with a 99% accuracy rate. Expert in Microsoft Office and adept at problem-solving, I excel in driving efficiency and achieving high customer satisfaction KPIs.

Overview

14
14
years of professional experience

Work History

Pack Supervisor

DHL SUPPLY CHAIN
11.2010 - Current
  • Launched LMS in a 685,000sq ft site, with 320 associates during peak season and 160 associates during non-peak
  • While actively maintaining KPIs to meet customer standards
  • Provide Direct support of site launch while consistently having achieved an accuracy and labor planning goal of 99%
  • Developed and managed processes for Irregular and Returns Projects
  • Successfully led a team to exceed goals while maintaining excellent customer satisfaction KPIs
  • Created and enforced time off rotation during non-peak hours, to ensure all employees are given fair treatment

Education

High School Diploma -

Circleville High School
Circleville, OH

Skills

  • Outlook
  • OMS Champion
  • Microsoft Office
  • Logics
  • Open Dock
  • LMS Supervisor
  • Manhattan
  • Kronos
  • SeeIT
  • The View
  • Citrix
  • Locus
  • Addverb
  • WorldShip
  • Time management abilities
  • Problem-solving aptitude
  • Multitasking Abilities

Leadership Experience

  • Successfully led a team to exceed goals while maintaining excellent customer satisfaction KPIs.
  • Created and enforced time off rotation during non-peak hours, to ensure all employees are given fair treatment.

Accomplishments

· Completed Supervisor Academy

· Completed Emerging Leadership Program (ELP)

Timeline

Pack Supervisor

DHL SUPPLY CHAIN
11.2010 - Current

High School Diploma -

Circleville High School

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Heather Roeder