Heather Romano

Partnered with senior leadership of fast-scaling start-up organizations in tech, payment (FinTech), healthcare, nonprofit, and more to build HR structure focused on continual organizational change and development.

• Provided HR and leadership support for global teams, including sales, operations, developers, creatives, customer success, and more.
• Accelerated recruitment efforts for teams in difficult-to-fill roles using advanced techniques.
• Constructed and delivered total rewards packages to improve employee retention and satisfaction.
• Implemented solutions to improve efficiency, performance, cost control, and professionalization of employee base.

Create and implement full HR services department for multi-functional team of professionals in rapidly scaling startup environment, leading and managing all facets of the Human Resources and Training work for the organization.

• Scaled company from a five-person startup to a large, multistate enterprise.
• Forecast expected personnel demands and developed forward-thinking approaches to achieve objectives.
• Develop structure and protocol for performance management, employee relations, conflict resolution, terminations, compensation and benefits administration, recruiting, onboarding, and management and employee training and coaching.
• Create and enforce policy for employees in different states, including full California compliance.
• Conduct interviews and investigations of employee relations issues, ensure timely resolution of employee complaints.
• Develop and execute a DEI integration strategy involving all facets of the organization to create an inclusive, equitable, and sustainable culture and work environment.

Create and implement full HR support platform for all B2B iVET360 clients, representing over $4B in annual revenue and over 7500 international employees.

· Create and implement full HR consulting platform, focusing on creating compassionate leadership and aggressive legal compliance.

· Lead a team of HR and Training Managers and Recruiters to provide HR advice, documentation, training guidance, cultural integration, and other critical staff-development resources

· Develop structure and protocol for business-unit employee relations, performance management, compensation and benefits, management, and employee training.

· Achieve industry-leading client results, including average-unit YOY revenue increases of 17%, YOY ATC increases of 10%, YOY new client increases of 8%, and YOY staff retention increases of 25%.

Create a learning and performance management platform and develop training content for team members of varying backgrounds and education

• Research, identify and coordinate the development of industry-leading performance and learning management software
• Develop over 150 highly interactive online training modules focusing on customer service, medical care, communication, and leadership skills.

Led group of six hospitals in the Sonoma County, CA area

• Created a client-centric focus at six veterinary practices, improving their standing in the local community and optimizing profitability
• Developed and implemented a full suite of HR services to managers, doctors, and employees in the area
• Recruited and developed top talent in Practice Manager and Medical Director roles
• Created regional new-hire training program for new employees
• Decreased area payroll and expenses by 11% in the first year, 19% during full tenure.

Single-location dental practice, Provided leadership to small dental practice

• Identified critical areas for immediate change to enhance patient care and profitability, raising YOY monthly production by over 30%
• Created and implemented full suite of HR protocols and procedures
• Redesigned SOP’s leading to an 800% increase in weekly procedure appointments and 60% increase in overall weekly patient traffic with no increase to staffing costs
• Streamlined the manager position to a part-time position, saving 40% in managerial payroll annually

• Provided leadership to eight-doctor veterinary practice
• Reinvented practice culture, improving staff retention and staff satisfaction
• Decreased payroll by 6.7% within the first three months
• Created a client appreciation program, attributing to an 8.8% growth in new clients in 2010
• Mentored new hospital managers to ensure success at their hospitals
• Created innovative new policies to increase staff efficiency and decrease client wait times and overall expenses