<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing<ul><li>Coordinate vehicle intake and release, ensuring efficient workflow and customer satisfaction</li><li>Manage customer inquiries via phone, enhancing response times and service quality</li><li>Perform accurate data entry, maintaining up-to-date records for operational efficiency</li><li>Operate forklift for vehicle movement, ensuring safety and precision</li><li>Handle multi-line phone systems, streamlining communication processes</li><li>Maintain organized filing systems, ensuring easy access to important documents</li><li>Streamline vehicle intake and release processes, enhancing customer satisfaction and operational efficiency</li><li>Coordinate dispatch operations, ensuring timely response and optimal resource allocation</li><li>Facilitate seamless communication between departments, improving workflow and reducing errors</li></ul> at RoadOne Towing
<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul> at IDBI BANK LTD<ul><li>Address customer enquiries and complaints with professionalism, achieving a resolution rate of over 95%.</li><li>Process financial transactions including NEFT/RTGS, term deposits, loan disbursals, and gold loans in adherence to bank policies.</li><li>Promote digital banking services to customers, increasing branch efficiency and digital adoption.</li><li>Support clerical operations including data entry, documentation, and record updates in core banking systems.</li><li>Exceeded monthly cross-sell targets while ensuring customer service standards aligned with audit and compliance norms.</li></ul> at IDBI BANK LTD
Customer Relations: Customer Service Coordinator, Data Entry Specialist, and EDI Coordinator at Avlon Industries, IncCustomer Relations: Customer Service Coordinator, Data Entry Specialist, and EDI Coordinator at Avlon Industries, Inc