Heather Rouse
Semmes,AL
Summary
Dynamic and detail-oriented professional with extensive experience at SCA Mobile Surgery Center, excelling in patient charting and appointment scheduling. Proven ability to enhance customer service and streamline operations, ensuring confidentiality and accuracy in data entry. A dedicated team player committed to fostering a positive environment and improving patient experiences.
Overview
19
19
years of professional experience
Work History
Business Office Clerk- Team Lead
SCA Mobile Surgery Center
Mobile, AL
05.2019 - Current
- Front desk admissions
- Answer phones
- Enter patient information
- Update insurance information
- Take payments
- Pull charts and check them for upcoming appointments
Front Desk Receptionist, Insurance Clerk
The Orthopaedic Group
Mobile, AL
10.2007 - 05.2019
- Check patients in for appointments
- Enter patient demographics and insurance information
- Take payments
- Check charts for upcoming appointments
- Answer phones
- Make appointments
- Verify insurance
- Precert procedures scheduled
- Fill out FMLA paperwork
- Credentialing for the providers
Education
Faulkner Community College
Bay Minette, ALHigh School Diploma -
Faith Academy
Mobile, AL05.2006
Skills
- Scheduling appointments
- Filing systems
- Data entry proficiency
- Confidentiality handling
- Document management
- Positive attitude
- Customer service
- Time management
- Dedicated team player
- File organization
- Patient charting
- Professional and mature
- Appointment scheduling
- Client interaction
- Scheduling
- Payment processing
Timeline
Business Office Clerk- Team Lead
SCA Mobile Surgery Center
05.2019 - Current
Front Desk Receptionist, Insurance Clerk
The Orthopaedic Group
10.2007 - 05.2019
Faulkner Community College
High School Diploma -
Faith Academy