Heather R. Smith
Round Rock,TX
Summary
Loan processing professional with proven track record of streamlining loan approval processes and ensuring regulatory compliance. Known for strong team collaboration and achieving results in fast-paced environments. Expertise in documentation, customer service, and adaptability to changing needs.
Overview
21
21
years of professional experience
Work History
Senior Loan Processor
Visio Lending
03.2021 - Current
- Currently employed at Visio, I manage complex, non-standard mortgage files from application through closing. My responsibilities include gathering, reviewing, and verifying all required documentation to ensure compliance with company guidelines. I maintain consistent and effective communication with brokers, borrowers, title companies, attorneys, and realtors to facilitate a smooth and timely process. Strong organizational skills, effective time management, and the ability to perform under pressure are essential components of my daily work.
Junior Loan Processor
Visio Lending
12.2020 - 03.2021
Junior New Home Sales Consultant
DR Horton
Temple, TX
03.2020 - 06.2020
- During my time with DR Horton, some of my responsibilities were working and communicating effectively with customers and other sales consultants, work with all departments to ensure accurate and timely information is passed along to clients, provide excellent customer service to sales agents and prospective buyers, assist in making prospective buyer appointments with mortgage, key inspection and settlement departments when necessary.
Director of Drive Thru Innovations
Chick-Fil-A
Pflugerville, TX
07.2016 - 09.2019
- Managed all aspects of the restaurant: Customer Service Scheduling Training Product Ordering Inventory Control Labor/food cost control Money Handling
Grand Opening Trainer
Chick-Fil-A Inc.
Atlanta, GA
09.2015 - 01.2019
- My time with Chick-Fil-A Inc. was spent traveling the country assisting in grand openings of new restaurants. I would take the knowledge from my home restaurant and share it with the new team members of the new restaurant. Adhering to the corporate standards was something I took great pride in. There is nothing more rewarding than to see the new team members flourish in all the training that they received.
FOH Director and Kitchen Director
Chick-Fil-A
Denham Springs, LA
10.2014 - 07.2016
Assistant Manager
Chick-Fil-A
McCalla, AL
08.2013 - 10.2014
Apprentice
NATURAL ALTERNATIVES AVEDA SALON & SPA
Knoxville, TN
06.2013 - 07.2013
Front Desk Associate
NATURAL ALTERNATIVES AVEDA SALON & SPA
Knoxville, TN
08.2012 - 06.2013
- Managed operational aspects of salon: Inventory Control Labor Management Scheduling Retail Consultant
Cosmetology Student
DOUGLAS J AVEDA INSTITUTE
Knoxville, TN
03.2012 - 02.2013
- Sound knowledge of principles, theories, and practices of purchasing goods and services Excellent knowledge of instructional methods and techniques Uncommon knowledge of principles, theories and practices of cosmetology Remarkable ability to operate applicable specialized equipment Strong ability to arrange, coordinate, or schedule time and details
Shift Supervisor
PANERA BREAD (dba CSC Investments)
Knoxville, TN
03.2012 - 08.2012
Manager
PANERA BREAD (dba CSC Investments)
Knoxville, TN
09.2004 - 03.2012
- Manage all aspects of restaurant operations including: Human resources inventory control corporate reporting budgeting scheduling purchasing labor/food cost control marketing Responsible for staffing requirements for 55 associates, including training, deployment, as well as holding associates to corporate standards
Education
Real Estate License - undefined
Champions School of Real Estate
08.2018
Cosmetology License -
DOUGLAS J AVEDA INSTITUTE
Knoxville, TNB.S. - Interior Design
EAST TENNESSEE STATE UNIVERSITY
Johnson City, TNSkills
Time management
File organization
Problem resolution
Team collaboration
Training development
Process improvement
Customer service
Data entry
Teamwork and collaboration
Customer communication
Mortgage regulations
Relationship management
Information verification
BUSINESS PROFILE
College graduate from East Tennessee State University, goal-oriented professional with a proven record of operations management, revenue growth, and profitability accomplishments throughout my career in the service industry; offer achievements that include managing multi-million dollar locations; leading stores to top rankings; handling labor management duties for up to 100 employees; and coordinating large-scale events. Established a reputation as a loyal manager and motivator who is committed to operations.
Timeline
Senior Loan Processor
Visio Lending
03.2021 - Current
Junior Loan Processor
Visio Lending
12.2020 - 03.2021
Junior New Home Sales Consultant
DR Horton
03.2020 - 06.2020
Director of Drive Thru Innovations
Chick-Fil-A
07.2016 - 09.2019
Grand Opening Trainer
Chick-Fil-A Inc.
09.2015 - 01.2019
FOH Director and Kitchen Director
Chick-Fil-A
10.2014 - 07.2016
Assistant Manager
Chick-Fil-A
08.2013 - 10.2014
Apprentice
NATURAL ALTERNATIVES AVEDA SALON & SPA
06.2013 - 07.2013
Front Desk Associate
NATURAL ALTERNATIVES AVEDA SALON & SPA
08.2012 - 06.2013
Cosmetology Student
DOUGLAS J AVEDA INSTITUTE
03.2012 - 02.2013
Shift Supervisor
PANERA BREAD (dba CSC Investments)
03.2012 - 08.2012
Manager
PANERA BREAD (dba CSC Investments)
09.2004 - 03.2012
Real Estate License - undefined
Champions School of Real Estate
Cosmetology License -
DOUGLAS J AVEDA INSTITUTE
B.S. - Interior Design
EAST TENNESSEE STATE UNIVERSITY