Microsoft Office
Erich Ellis
Senior Loan Processor
Sacramento,CA
Summary
Accomplished Senior Loan Processor with a proven track record at GoodLeap, LLC, known for exceptional analytical skills and adaptability. Dedicated to ensuring compliance with regulations, laws, and company policies while consistently delivering outstanding service. Excelled in managing high-volume loan applications, maintaining accuracy and compliance, and building strong relationships with customers and team members. Leveraged financial data analysis and effective time management to improve processing efficiency and enhance customer satisfaction.
Overview
10
10
years of professional experience
Work History
Senior Loan Processor
GoodLeap, LLC
Sacramento, CA
08.2020 - Current
- Manage the end-to-end loan processing for over 100 applications monthly, ensuring 99% accuracy and strict compliance with company policies and regulatory requirements.
- Analyze and evaluate loan applications to determine eligibility, working closely with underwriters to resolve any issues.
- Prepare and review final loan contracts, ensuring all documentation is complete and accurate before disbursement.
- Maintain strong relationships with title agents, underwriters, loan officers, and creditors to facilitate smooth transactions and timely loan closures.
- Provide exceptional customer service by addressing borrower inquiries, presenting financial options, and guiding applicants through the loan process.
Associate Banker
J.P. Morgan Chase & Co.
03.2019 - 08.2020
- Establish and maintain strong customer relationships by engaging in meaningful conversations, asking open-ended questions, and actively listening to understand their needs.
- Confidently share product knowledge and provide tailored solutions to customers, fostering trust and long-term loyalty.
- Collaborate with specialists such as CFPs, Mortgage Bankers, and Business Bankers to connect customers with experts who can address their specific financial needs.
- Promote bank products and services by answering customer inquiries, informing them of new offerings and promotions, and assessing their needs to refer them to appropriate branch representatives.
Bartender
Grand Wine Bar & Aioli Bodega Española
05.2014 - 01.2024
- Created a welcoming environment for guests, offering expert recommendations on wine and other beverages.
- Provided high-quality service in a fast-paced restaurant environment, balancing multiple tasks while maintaining attention to detail and customer satisfaction.
Education
Bachelor of Arts - Economics
California State University - Sacramento
Sacramento, CA 05.2001 -
Associate of Science - Business Administration
Sacramento City College
Sacramento, CA 05.2001 -
Skills
Strong attention to detail
Adaptability and flexibility
Effective time management
Processing procedures
Time management
Analytical mindset
Regulatory compliance knowledge
Financial document review
Financial data analysis
Data collection
Interviews
Software
Google Workspace
Adobe Suite
Python
Outlook
Interests
Photography
Soccer
Backpacking
Timeline
Senior Loan Processor
GoodLeap, LLC
08.2020 - Current
Associate Banker
J.P. Morgan Chase & Co.
03.2019 - 08.2020
Bartender
Grand Wine Bar & Aioli Bodega Española
05.2014 - 01.2024
Bachelor of Arts - Economics
California State University - Sacramento
05.2001 -
Associate of Science - Business Administration
Sacramento City College
05.2001 -
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