Heather Muniz
Sodexo
Pecos,TX
12
years of professional experience
Dynamic Bakery Manager with extensive experience at LA Tienda Thriftway, excelling in order management and employee scheduling. Proven track record in waste reduction and enhancing food presentation, leading to increased sales. Skilled in cake decorating and fostering teamwork, ensuring high-quality standards and customer satisfaction.
Work History
Janitorial Worker
4 Months- Maintained cleanliness and sanitation standards in high-traffic areas.
- Operated cleaning equipment, including floor scrubbers and vacuums, efficiently.
- Conducted routine inspections to ensure compliance with safety regulations.
- Trained new staff on proper cleaning techniques and safety protocols.
- Collaborated with team members to improve workflow efficiency during peak hours.
- Streamlined inventory management for cleaning supplies, reducing waste.
- Developed and implemented enhanced cleaning schedules for specialized areas.
- Led initiatives to increase overall cleanliness ratings from client feedback surveys.
- Swept hard surface floors using broom or push broom dust mop.
Bakery Manager
1 Year 7 Months- Assisted in daily bakery operations and maintained cleanliness standards.
- Supported inventory management by tracking supplies and ordering ingredients.
- Learned baking techniques and equipment usage under supervision of experienced staff.
- Collaborated with team members to ensure timely product preparation and delivery.
- Engaged with customers to provide product information and address inquiries.
- Monitored product quality to maintain freshness and adherence to standards.
- Participated in training sessions to enhance knowledge of bakery processes and safety protocols.
- Contributed to a positive work environment through teamwork and effective communication.
- Maintained a clean and safe work environment by enforcing strict adherence to food safety guidelines and regulations.
- Arranged bakery displays to showcase baked goods, cakes, and pies to drive product sales.
- Managed inventory and reduced waste, resulting in cost savings for the bakery.
- Provided excellent customer service by addressing concerns promptly and professionally, resulting in repeat business.
- Enforced compliance with food safety standards with proper food storage, sanitation and labeling.
- Handled staff scheduling, ensuring adequate coverage during peak times while minimizing labor costs.
- Maintained cleanliness and hygiene in bakery premises.
- Managed all baking operations professionally and handled all problems confidently.
- Maintained and controlled inventory of baked goods.
- Conducted employee training sessions on proper baking techniques, equipment usage, sanitation practices, and safety protocols.
- Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
- Introduced new display techniques that showcased products effectively, increasing visual appeal and driving sales growth.
- Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
- Assisted in designing new menu items, incorporating seasonal ingredients for optimal freshness and taste.
- Oversaw all aspects of quality control to maintain consistently high standards for baked goods produced at the facility.
- Established and maintained relationships with suppliers to procure quality ingredients and equipment.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Mentored new sales associates to contribute to store's positive culture.
- Increased retail space by Number square feet by improving gross profits by Number%.
- Successfully drove new product lines to increase annual profits by Number%.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Security Officer
1 Year 1 Month- Monitored premises to ensure safety and security of staff and visitors.
- Conducted routine inspections of property to identify potential security risks.
- Responded promptly to alarms and incidents, assessing situation for appropriate action.
- Collaborated with law enforcement during investigations and incident responses.
- Maintained accurate logs of daily activities, incidents, and observations.
- Assisted in training new team members on security protocols and procedures.
- Provided excellent customer service while enforcing facility rules and regulations.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Line Leader
1 Month- Supervised daily operations to ensure team met production goals and maintained quality standards.
- Trained new employees on safety protocols and efficient operational procedures.
- Conducted regular inventory checks to manage stock levels and minimize waste.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
Auditor
2 Months- Conducted comprehensive audits to assess compliance with financial regulations and organizational policies.
- Analyzed financial statements to identify discrepancies and recommend corrective actions.
- Collaborated with cross-functional teams to develop and implement audit methodologies.
- Prepared detailed reports outlining audit findings and suggestions for operational improvements.
Head Cake Decorator
5 Years 10 Months- Designed intricate cake decorations, enhancing aesthetic appeal and customer satisfaction.
- Oversaw daily operations of cake decorating department, ensuring quality and consistency in products.
- Mentored junior decorators, fostering skill development and improving overall team performance.
- Implemented new decorating techniques, streamlining processes and reducing preparation time.
- Maintained inventory of decorating supplies, optimizing resource allocation and minimizing waste.
- Collaborated with bakery staff to create custom designs tailored to client specifications.
- Developed seasonal decoration themes, driving sales through innovative product offerings.
- Trained staff on proper use of tools and equipment for safe and efficient operation.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Reduced waste by optimizing inventory management, minimizing overstocking of perishable items and ensuring proper rotation practices.
- Kept work area safe and sanitized by washing utensils, tools, and countertops.
- Managed material inventory and ordered new materials when needed.
- Used variety of baking and decorating tools such as mixers, carving tools, and confectionery products.
- Prepared special creams and frostings for cakes and other dessert specialties.
- Implemented effective training programs for new hires, enabling rapid integration into the team and consistent quality output from all decorators.
- Weighed, boxed, and wrapped bakery products.
- Contributed to positive workplace culture by organizing team-building activities that fostered camaraderie among colleagues.
Cash Office Associate
4 Months- Processed cash transactions accurately and efficiently, ensuring compliance with company policies.
- Managed daily cash reconciliations, identifying discrepancies and resolving issues promptly.
- Monitored cash flow and inventory levels, optimizing resource allocation to meet operational needs.
- Trained new associates on cash handling procedures and customer service protocols.
- Implemented process improvements that enhanced accuracy in cash reporting and reduced errors.
- Collaborated with management to develop strategies for increasing overall efficiency in cash office operations.
- Oversaw end-of-day balancing procedures, ensuring all financial reports were completed accurately and timely.
- Maintained organized records of transactions and audits to support financial accountability within the office.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Prepared bank deposits, ensuring proper accounting practices were followed for secure fund transfers.
- Investigated discrepancies of cash register and POS System totals to resolve errors.
- Enhanced cash handling accuracy by conducting daily cash office audits and reconciliations.
- Implemented useful procedures to establish accuracy in cash handling, counting and reporting.
- Identified potential fraudulent activities through vigilant observation and prompt reporting, minimizing financial losses.
- Prepared bank deposits and corporate cash shipments.
- Performed daily cash reconciliations to determine accuracy of financial reports.
- Followed company policies, procedures, and practices for accurate recordkeeping and loss prevention.
Education
High School Diploma
No Degree - Business Administration And Management
Skills
Order management
Employee scheduling
Supply ordering
Food management experience
Supervisory experience
Food presentation
Bakery operations
Waste reduction
Business management
Baking equipment maintenance
Icing techniques
Cake decorating
Timeline
Janitorial Worker
Sodexo
04.2026 - 08.2026Read More
Bakery Manager
LA Tienda Thriftway
03.2023 - 10.2024Read More
Security Officer
Securitas Security Services USA
09.2022 - 10.2023Read More
Line Leader
Lil Caesars
06.2022 - 07.2022Read More
Auditor
Randstad
06.2021 - 08.2021Read More
Head Cake Decorator
La Tienda Thriftway
02.2015 - 12.2020Read More
Cash Office Associate
Walmart
09.2014 - 01.2015Read More
Pecos High School
High School Diploma
Read More
Odessa College
No Degree from Business Administration And Management
Read More