Summary
Overview
Work History
Education
Skills
Timeline
Generic
Heather Ruthven

Heather Ruthven

J
Deerfield Beach,FL

Summary

To seek and maintain remote full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

22
22
years of professional experience

Work History

Senior Director of Marketing

ImageNet Consulting
12.2020 - Current
  • Deployed well-coordinated campaigns, events and public relations strategies to promote brand.
  • Continually maintained and improved company's reputation and positive image in markets served.
  • Conducted market research to identify new opportunities and target markets.
  • Led team of marketing professionals, offering mentoring and coaching to build knowledge and skills.
  • Launched successful digital marketing campaigns that achieved goals for increased website traffic

Client Relations Manager

A&S Total Cleaning
10.2019 - 10.2020
  • Updated propriety system to keep [Type] teams up to date.
  • Built relationships with customers and community to establish long-term business growth.
  • Escalated client complaints and feedback to [Type] department.
  • Resolved problems with high-profile customers to maintain relationships and increase return customer base.
  • Management of Sales Team / Construction Division

Client Relationship Manager

Dex Imaging Inc.
01.2014 - 10.2019
  • Collaborated with upper management to implement continuous improvements and exceed team goals.
  • Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
  • Developed summaries to assess each client's participation level and determine targets for follow-up plans.
  • Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
  • Annual Presidents Club (exceeding 100% plan)

Senior Client Relations Manager

Advanced Processing & Imaging Inc.
09.2010 - 08.2013
  • Retained updated knowledge of market competition and related offerings to generate favor for [Product or Service].
  • Prepared sales presentations for clients showing success and credibility of products.
  • Directed sales support staff in administrative tasks to help sales reps close deals.
  • Addressed and resolved customer complaints and issues to improve satisfaction.

Named Account Executive

Konica Minolta Business Solutions US
07.2007 - 09.2010
  • Managed accounts to retain existing relationships and grow share of business.
  • Coached and promoted high-achieving sales and account management employees to fill leadership positions with qualified staff and boost company growth.
  • Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
  • Developed compelling presentation decks to gain approval for ideas and communicate results.
  • Responsible for Sales training of new representatives. Consistently increased new business revenue 25%
  • Annual Presidents Club (exceeding 100% plan)
  • Drove sales by developing multi-million dollar contract sales

President

Ladies Spirit Tour
01.2001 - 01.2010
  • Pioneered first Non-Profit, Incorporated Women’s Regional Billiard Tour in United States. Sanctioned by Women’s Professional Billiard Association.
  • Solicitation of sponsorship to major corporations within/out of industry to generate funding,
  • Promotion of sponsorship, membership management, venues allocation, and media spokesperson, to include television, radio and magazine interviews.
  • Received National recognition for outstanding business achievement from AZ Billiards.com leading industry advisor. Was awarded honor of #1 Tour in world consistently for over decade.
  • Formulated and executed strategic initiatives to improve product offerings
  • Oversaw divisional marketing, advertising and new product development
  • Represented organization at industry conferences and events

Loan Processor & Underwriter

American Mortgage Credit Corporation
02.2001 - 07.2007
  • Processed loans within various departments to achieve timely, accurate, and fair proceedings.
  • Prepared documents for underwriting by verifying client income, credit reports, and other information.
  • Advised loan officers to comply with loan guidelines and apply best practices.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.

Education

High School Diploma -

Boca Raton Community High School
Boca Raton, FL
06.1983

Associate of Arts - Education

Palm Beach Atlantic University - West Palm Beach
West Palm Beach, FL
05.

No Degree - Loan Processing & Underwritting

Transcontinental Lending
Fort Lauderdale, FL
10.

Florida 2-15 Life, Health And Variable Annuities A - Insurance And Risk Management

Florida Insurance College
West Palm Beach, FL
08.

Skills

  • Proposal Coordination
  • Sales Expertise
  • Time Management
  • Staff Monitoring
  • Data Base Management

Timeline

Senior Director of Marketing

ImageNet Consulting
12.2020 - Current

Client Relations Manager

A&S Total Cleaning
10.2019 - 10.2020

Client Relationship Manager

Dex Imaging Inc.
01.2014 - 10.2019

Senior Client Relations Manager

Advanced Processing & Imaging Inc.
09.2010 - 08.2013

Named Account Executive

Konica Minolta Business Solutions US
07.2007 - 09.2010

Loan Processor & Underwriter

American Mortgage Credit Corporation
02.2001 - 07.2007

President

Ladies Spirit Tour
01.2001 - 01.2010

High School Diploma -

Boca Raton Community High School

Associate of Arts - Education

Palm Beach Atlantic University - West Palm Beach

No Degree - Loan Processing & Underwritting

Transcontinental Lending

Florida 2-15 Life, Health And Variable Annuities A - Insurance And Risk Management

Florida Insurance College

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