Heather Ryan
Summary
Motivated individual with experience in customer service and sales support. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
33
33
years of professional experience
Work History
Sales Support Specialist
Becton Dickinson
08.2015 - Current
- Assisted outside sales team with sales needs such as inventory and shipping questions via phone and email
- Assisted with customer accounts, responding to inquiries and resolving customer service issues
- Expedited product delivery times for enhanced customer satisfaction through close coordination with supply chain partners.
- Developed and maintained strong working relationships with sales reps.
Customer Service Representative
Cardon Outreach
09.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Care Representative
Ballard Medical
08.1991 - 09.2006
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
Education
Psychology
Salt Lake Community College
Salt Lake City, UTHigh School Diploma -
Valley High School
Sandy, UT06.1989
Skills
- Customer Relationship Management
- Customer Order Management
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Dependable and Responsible
- Multitasking Abilities
- Excellent Communication
- Critical Thinking
- Computer Skills
- Problem Resolution
- Verbal Communication
Timeline
Sales Support Specialist
Becton Dickinson
08.2015 - Current
Customer Service Representative
Cardon Outreach
09.2013 - 08.2015
Customer Care Representative
Ballard Medical
08.1991 - 09.2006
Psychology
Salt Lake Community College
High School Diploma -
Valley High School
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