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Heather Sailor
Abingdon,VA
Overview
13
13
years of professional experience
Work History
DoorDash Driver
DoorDash
Abingdon, VA
05.2024 - 08.2026
- Pick up and drop off food/groceries
- Accepted DoorDash delivery requests through Dasher app and planned efficient routes.
- Picked up orders from restaurants and verified items before departure.
- Delivered meals to customers using GPS navigation and safe driving habits.
- Communicated with DoorDash support about delays, cancellations, and delivery issues.
- Followed DoorDash service standards while handling pickups, drop-offs, and customer instructions.
- Managed flexible schedules and adapted routes to support DoorDash delivery demand.
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Promoted positive customer service by delivering on-time shipments and fully resolving issues.
- Navigated DoorDash Dasher app for pickup, drop-off, and delivery instructions.
- Picked up restaurant orders and checked items before leaving merchant locations.
- Delivered food, groceries, and retail orders across assigned neighborhoods.
- Communicated with customers through DoorDash app for updates and delivery details.
- Coordinated with restaurant staff to resolve missing items and pickup delays.
- Followed traffic laws and safe driving practices during every DoorDash route.
- Contacted DoorDash support to handle order issues, address changes, and delivery problems.
- Resolved customers' complaints regarding products or services.
- Obtained receipts or signatures for delivered goods, collecting payment for services when required.
- Recorded deliveries and daily sales transactions.
- Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Housekeeper
Comfort Inn & Suites
Abingdon, Virginia
01.2014 - 07.2017
- Supervised housekeeping staff across guest rooms and public areas
- Coordinated daily cleaning assignments and shift coverage
- Trained new team members on housekeeping procedures and safety
- Monitored linen inventory and restocked housekeeping carts
- Reported maintenance issues and followed repair requests
- Enforced sanitation standards in guest rooms and work areas
- Interacted pleasantly with clients and guests when performing daily duties.
- Performed daily inspections of guest rooms to identify maintenance needs.
- Laundered sheets and removed stains to restore linens to pristine condition.
- Prepared monthly budget forecasts for Housekeeping Department expenses.
- Resolved customer complaints promptly and professionally.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Collaborated with front desk to respond promptly to guest requests and promote positive experience.
- Created schedules, shift reports and other business documentation to coordinate housekeeping needs.
- Ensured compliance with safety regulations in the workplace.
- Cleaned customer laundry according to care instructions for specific garments and articles of clothing.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Established procedures for handling lost and found items as well as guest security issues.
- Analyzed customer feedback surveys to identify areas needing improvement within Housekeeping Department operations.
- Coordinated activities between different departments such as Front Office or Maintenance.
- Organized inventories of linen, cleaning products and other items used by the Housekeeping Department.
- Reviewed reports from subordinates detailing room availability, occupied rooms, departures, arrivals, early check-outs, late check-ins.
- Maintained up-to-date records of supplies, equipment, and cleaning materials.
Skills
- Customer follow-up and issue resolution
- Delivery scheduling and order verification
- GPS navigation and route planning
- Time management and schedule coordination
- Service standards and performance-driven
- Effective communication and call control
- Attention to detail and record keeping
- Objection handling and complaint resolution
- Problem solving and stress tolerance
- Customer focus and empathy display
- Persuasive speaking and confidence building
- Data entry and documentation
- Email and telephone etiquette
- Product knowledge and sales proficiency
- Appointment scheduling and mentoring
- Cold calling and warm calling
- Adaptability and dependability in telemarketing
- Networking and prospecting skills
- Customer profiling
- Confidence building
- Stress tolerance
- Goal orientation
- Persuasive speaking
- Empathy display
- Performance-driven
- Call documentation
- Mathematics proficiency
- Complaint resolution
- Cold calling
- Sales proficiency
- Tenacious
- Data entry
- Email and telephone etiquette
- Product knowledge
- Appointment scheduling
- Script reading
- Mentoring and coaching
- Warm calling
- Diplomatic
- Professional speaking
- Strategic marketing
- Scripted call control
- Adaptability and dependability
- Prospecting skills
- Administrative support
- Networking and prospecting
- Telemarketing expertise
- Reliable and punctual
- Call center operations
- Strategic planning
- Technical skills
- Production
- Prospect relationship building
- Goal oriented
- Lead management
- Documentation
- Inbound call management
- Microsoft Excel
- Data cleaning
- Dashboard reporting
- Route planning
- Order verification
- Customer service
- Records management
- Schedule coordination
- Quality assurance
- Inventory tracking
- Effective communication
- Attention to detail
- Analytical thinking
- Time management
- Problem solving
- Informatica platform
- Data analysis
- Requirements definition
- Microsoft power BI
- Tableau software
- Database programming and SQL
- Compatibility testing
- SAS programming
- Workflow automation
- Python programming
- Data programming
- Multivariate analysis
- Data integrity validation
- Apache Spark
- Tableau
- Data interpretation
- Git
- Bug life cycle (BLC)
- Data mapping
- Hadoop ecosystem
- Process improvement
- Data storytelling
- Data quality assurance processes
- Relational databases
- Analytical problem solving
- Data collection
- Configuration management
- UNIX system
- SQL databases
- Teradata BTEQ
- Web scraping
- Simulation modeling
- Clear and concise communication
- UNIX platform
- ACL audit exchange
- Sentiment analysis
- Microsoft Access
- SAP netweaver BW
- Data modeling
- Machine learning
- MS Excel
- NoSQL databases
- Data science
- Database maintenance
- Business needs analysis
- Transact SQL
- Data validation
- Statistics and SAS
Timeline
DoorDash Driver
DoorDash
05.2024 - 08.2026
Housekeeper
Comfort Inn & Suites
01.2014 - 07.2017