Heather Sandoval
Cumming,GA
Summary
Proven leader with a track record of enhancing customer satisfaction and streamlining operations at Cellairis Phone Repairs. Skilled in staff management and money handling, adept at fostering team motivation and implementing effective sales strategies. Achieved significant improvements in service quality and financial accuracy, demonstrating strong product knowledge and customer relations expertise.
Overview
5
5
years of professional experience
Work History
Asssitant Manager
Cellairis Phone Repairs
2022.01 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Trained new hires to perform cross-training exercises with experienced workers.
Host
Nido Café
2019.07 - 2022.10
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
Server
Kani House
2019.08 - 2022.08
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Education
Echocardiography -
University of North Georgia
Dahlonega, GAForsyth Central High School
Cumming, GA05.2023
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Sales Strategies
Languages
Spanish
Native or Bilingual
American Sign Language
Limited Working
Timeline
Asssitant Manager
Cellairis Phone Repairs
2022.01 - Current
Server
Kani House
2019.08 - 2022.08
Host
Nido Café
2019.07 - 2022.10
Echocardiography -
University of North Georgia
Forsyth Central High School
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