Heather Savage
Vancleave,MS
Summary
Customer-focused professional with over 23 years in customer service, conflict resolution, and support. Strong communication skills drive team performance and enhance client interactions. Committed to achieving measurable results and fostering positive relationships with clients.
Overview
19
19
years of professional experience
Work History
Customer Support Specialist
AT&T
Ocean Springs, Mississippi
10.2022 - 08.2026
- Resolved technical problems for customers using effective troubleshooting techniques and tools, enhancing overall customer satisfaction.
- Provided fast, friendly, and knowledgeable service for routine inquiries and service complaints, contributing to a positive customer experience.
- Maintained composure and applied de-escalation techniques during challenging customer interactions, ensuring issues were addressed effectively.
- Maintained up-to-date knowledge of company products, services, policies, and procedures.
Customer Service Manager
AT&T
Ocean Springs, Mississippi
12.2017 - 09.2022
- Led customer service team to enhance service delivery.
- Collaborated with cross-functional teams to improve customer experience.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Mentored staff on best practices in customer relations.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
Customer Service Representative
AT&T
Ocean Springs, Mississippi
04.2007 - 11.2017
- Resolved customer inquiries through phone and online support channels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with billing questions and service changes.
- Educated customers on new products and services offered by the company.
- Documented customer interactions in CRM software for tracking purposes.
Education
Cosmetologist - Cosmetology
Chris' Beauty College
Gulfport, MS12-2005
High School Diploma -
Vancleave High School
Vancleave, MS05-2003
Skills
- CRM expertise
- De-escalation techniques
- Conflict resolution
- Problem-solving techniques
- Effective communication
- Time management
- Dependability
Accomplishments
- Completed Management Develop Program 2018
- Top Performer in 2017-2021
- Selected for Specialty from 2021-2025
Timeline
Customer Support Specialist
AT&T
10.2022 - 08.2026
Customer Service Manager
AT&T
12.2017 - 09.2022
Customer Service Representative
AT&T
04.2007 - 11.2017
Cosmetologist - Cosmetology
Chris' Beauty College
High School Diploma -
Vancleave High School