Hi, I’m
Heather Scarfo
Dover,NH
The mind is everything. What you think, you become.
Gautama Buddha
Summary
Caring Residential Instructor with nearly 2 years of experience in Drug and Alcohol Facility. Expert in closely monitoring client progress while implementing educational techniques into daily practices. Committed to long-term client success through well-rounded education and trainings.
Overview
6
years of professional experience
Work History
Easterseals NH
Residential Instructor
09.2021 - Current
Job overview
- Taught clients life skills needed to function and provided positive reinforcement to boost confidence and increase independence.
- Developed exemplary training for team members, which were informative and educational.
- Provided safe and compassionate assistance to those struggling with mental health.
- Maintain documentation for administrating medications.
- Cooperative communication with other service providers such as case management, counselors, and providers to best care for clients needs.
Aroma Joe's Coffee
Lead Barista
01.2017 - 09.2021
Job overview
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
Education
Southern New Hampshire UniversityHooksett, NH
Bachelor of Arts from Psychology
01.2026
Exeter Adult EducationExeter, NH
GED
01.2021
Skills
- Conflict Resolution
- Emotional Support
- Open-mindedness
- Adaptability
- Practical thinking
- Detail-oriented
- Compassionate Patient Care
- Client Rapport-Building
- Detailed Reporting
Personal Hobbies
- Self-help books/ podcasts
- Yoga
- Hiking
- Beach days!
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Residential Instructor
Easterseals NH
09.2021 - Current
Lead Barista
Aroma Joe's Coffee
01.2017 - 09.2021
Southern New Hampshire University
Bachelor of Arts from Psychology
Exeter Adult Education
GED
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