Heather Schean
Murfreesboro,Tennessee
Summary
Dynamic manager with a proven track record at TraSEE Services, excelling in team leadership and customer service. Skilled in complex problem-solving and staff training, I enhanced operational efficiency and maintained high customer satisfaction. Recognized for effectively resolving escalated issues while fostering a collaborative work environment.
Overview
15
15
years of professional experience
Work History
Manager
TraSEE Services
02.2025 - Current
- Managed daily operations, ensuring team adherence to safety and compliance standards.
- Trained new staff on operational procedures and company policies.
- Provided prompt and efficient customer support, addressing inquiries and resolving issues effectively.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Handled escalated issues with professionalism, maintaining customer satisfaction standards.
Prep Chef
The Chop House
03.2023 - 02.2025
- Prepared high-quality ingredients for menu items, ensuring freshness and presentation standards.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency.
- Maintained cleanliness and organization of workstations, adhering to health and safety regulations.
- Assisted in inventory management, tracking supplies and minimizing waste effectively.
Bartender
Wild Wings Cafe
06.2010 - 03.2023
- Prepared and served high-quality beverages in a fast-paced environment.
- Maintained cleanliness and organization of bar area to ensure efficient service.
- Collaborated with kitchen staff to synchronize food and drink orders effectively.
- Developed and updated cocktail menu based on seasonal ingredients and customer feedback.
- Managed inventory levels by tracking supplies and placing orders as needed.
- Served high customer volumes during special events, nights, and weekends.
Education
No Degree - Pharmacy Tech
Daymar College
Nashville, TN06-2002
High School Diploma -
Tennessee Preparatory School
Nashville, TN05-1998
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff training and development
- Staff management
- Complex Problem-solving
Timeline
Manager
TraSEE Services
02.2025 - Current
Prep Chef
The Chop House
03.2023 - 02.2025
Bartender
Wild Wings Cafe
06.2010 - 03.2023
No Degree - Pharmacy Tech
Daymar College
High School Diploma -
Tennessee Preparatory School