Heather Schell
Moscow,ID
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
24
24
years of professional experience
Work History
Cargo Claims Processing Manager
Moscow & Pullman Building Supply
08.2005 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Developed and maintained relationships with customers and suppliers through account development.
Assistant Manager
Moscow McDonalds
08.2000 - 07.2005
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Increased employee performance and job satisfaction to strengthen retention and engagement.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Pullman High School
Pullman, WA06.1998
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Cross-Functional Teamwork
- Customer Service
- Decision-Making
- Computer Skills
- Problem Resolution
- Hiring and Training
Timeline
Cargo Claims Processing Manager
Moscow & Pullman Building Supply
08.2005 - Current
Assistant Manager
Moscow McDonalds
08.2000 - 07.2005
High School Diploma -
Pullman High School
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