Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heather Schneider

Hypoluxo,FL

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Human Resources position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Concierge

Woodfield Country Club
07.2023 - Current
  • This position involves communicating and servicing the members that live within the club as well as their visitors.
  • We must keep up a well-rounded knowledge of all the aspects of the club as we are the first point of contact for any inquiries or requests.
  • We collaborate with the all the Administrative offices, such as membership, communications, banquets, billing, food & beverage, and club management, to keep all activities of the clubhouse running smoothly.
  • My position consists of interacting with members/guests in person, over the phone, as well as through the computer.
  • I am experienced with a number of computer programs, such as Excel and Outlook, as we use these everyday to complete our tasks.
  • Enhanced guest experiences by providing personalized recommendations and assisting with reservations.
  • Streamlined communication between departments, ensuring efficient service delivery to guests.
  • Maximized guest satisfaction by promptly addressing concerns and resolving issues.
  • Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.

Pool & Beach Cocktail Attendant

The Breakers Palm Beach, Inc
01.2022 - 02.2023
  • I worked as a pool and beach cocktail attendant greeting and situating guests, as well as selling and serving drinks and helping guests with anything and everything they might need assistance with.
  • Enhanced customer satisfaction by providing efficient and courteous service.
  • Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
  • Provided exceptional customer service by promptly addressing guest needs and requests.
  • Responded to customer requests efficiently and with knowledgeable assistance.
  • I worked to provide guests with the highest quality service possible and to ensure they have everything they need to have the best stay.

Server/Cashier/FOH

Chipotle
10.2017 - 02.2022
  • I worked at Chipotle primarily in the front of house as a server and cashier for 4 1/2 years.
  • I learned valuable skills in working in a fast-paced environment, working under stress, working as a team, problem solving, and providing amazing service that leaves people feeling happy and satisfied.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Server

E.R. Bradley's Saloon
03.2023 - 07.2023
  • I worked as a server at E.R
  • Bradley's Saloon, greeting and speaking with guests, taking food and drink orders, and learning how to be thorough, how to anticipate needs, and how to work in a fast-paced and high-stress environment with a sense of urgency.

Education

Bachelor's Degree - General Studies

FAU
Boca Raton, FL
05.2024

Associate's Degree -

Palm Beach State College
Lake Worth, FL
05.2019

Skills

  • Microsoft Office
  • Customer Service
  • Administrative Support
  • Accurate Record Keeping
  • Exceptional Communication
  • Effective Problem Solving
  • Highly Adaptable
  • Superior Organization
  • Detail-Oriented Approach
  • Teamwork and Collaboration
  • Relationship Building
  • Data Entry
  • Phone Etiquette

Certification

CPR/First Aid, 07/01/23, 07/01/25

Timeline

Concierge

Woodfield Country Club
07.2023 - Current

Server

E.R. Bradley's Saloon
03.2023 - 07.2023

Pool & Beach Cocktail Attendant

The Breakers Palm Beach, Inc
01.2022 - 02.2023

Server/Cashier/FOH

Chipotle
10.2017 - 02.2022

Bachelor's Degree - General Studies

FAU

Associate's Degree -

Palm Beach State College

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Heather Schneider